Client Services Manager, Home Health

ZipRecruiter; City Of London; On-site; GBP 44,000 - 60,000; Full time

Job summary

A home health care provider in Marlborough, MA, seeks a Client Services Manager to ensure quality home care. Responsibilities include managing client services, building relationships, and maintaining fiscal management. Requirements include a Bachelor degree, strong computer skills, and a background in home care or medical office environments. This position offers excellent company culture and growth opportunities.

Benefits

Comprehensive benefits plan

Paid holidays and vacation

401k with company match

Employee assistance program

Qualifications

• Prior knowledge of Medicare and OASIS is a plus.
• Prior medical office or home care experience is preferred.
• Ambition to grow and advance beyond current position.

Responsibilities

• Provide superior customer service and quality home care.
• Manage coordination of client services and scheduling issues.
• Build lasting relationships with clients and organizations.

Skills

Strong computer skills

Excellent communication

Interpersonal skills

Education

Bachelor degree or Associates at minimum

Job description

Job Description

Client Services Manager to join our Marlborough, MA Medicare certified Home Health Senior Living Office.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Responsibilities for a Client Services Manager:

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications for a Client Services Manager:

• Bachelor degree is, Associates at minimum.
• Prior knowledge of/experience with Medicare and OASIS a plus
• Prior medical office or home care experience
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Why you\'ll love BAYADA:

• BAYADA Home Health Care offers the stability and structure of a company with the values and culture of a family-owned business.
• News and information about BAYADA culture and achievements
• Newsweek and Glassdoor recognized awards and rankings are noted in the original content
• Paid Weekly
• Mon-Fri work hours
• Excellent culture and strong employee values and recognition
• Small team at a local office
• Growth opportunities
• BAYADA Home Health Care offers a comprehensive benefits plan including paid holidays, vacation and sick leave, vision, dental and medical plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to disability, or maternity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. We encourage applications from people with these identities or who are members of other marginalized communities.