Contact Center Manager jobs in United Kingdom
German Speaking Customer Service Advisor
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German Speaking Customer Service Advisor
Job summary
A customer service company is looking for a German Speaking Customer Service Advisor in Leicester. You will answer customer enquiries and ensure satisfaction through excellent service. Strong communication and customer service skills are essential. The role offers a competitive salary, annual bonus, and various employee perks including discounts, holidays, and a virtual GP service.
Benefits
Qualifications
- Customer service experience is required.
- Strong communication skills are necessary.
- Ability to handle challenging situations calmly.
Responsibilities
- Answer customer enquiries via phone, email, and chat.
- Handle orders and delivery enquiries across multiple markets.
- Solve customer issues quickly while meeting quality standards.
- Guide customers towards their next purchase confidently.
Skills
Job Title: German Speaking Customer Service Advisor
Location: Leicester
Salary: £24,000-£27,000
Schedule: Monday to Friday, with shifts between 9:00am and 7:00pm (including 9:00am-5:00pm, 10:00am-6:00pm, and 11:00am-7:00pm)
The ideal candidate will possess excellent communication skills and a strong ability to analyse customer needs. This role is pivotal in ensuring customer satisfaction and fostering long-term relationships with our clients.
- Answering customer enquiries via phone, email, and chat, delivering a memorable experience with high-level customer service skills.
- Handle orders, delivery enquiries, refund queries, and more across multiple markets including the UK, US, and Europe.
- Solve customer issues quickly and smoothly, meeting SLAs for quality, first-contact resolution, and productivity while delivering an excellent experience.
- Demonstrate a thorough knowledge of our products and confidently guide customers toward their next purchase.
- Customer service experience
- Excellent written and verbal communication
- Good listening and problem-solving skills
- Ability to work well in a team and independently
- Friendly, lively, and energetic manner
- Ability to remain calm in challenging situations
- Flexible approach to changes in a fast-paced environment
- Competitive salary and targeted annual bonus scheme
- 30% discount on all current clothing ranges
- 25 days holidays annually, plus Bank Holidays
- Online portal with discounts on retail and entertainment
- Virtual GP service for you and your household
- Free onsite parking
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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