Housing Repairs & Customer Care Specialist

Rx Plus; Binley Woods CP; On-site; GBP 26,000; Full time

Job summary

A large housing association in the UK is seeking a Customer Care Advisor to assist customers via phone, email, and web chat. Responsibilities include raising and investigating repairs, liaising with departments, and resolving customer issues. Ideal candidates should have excellent customer service experience and flexibility to work shifts. This role offers an hourly rate of £13.80 and full-time or part-time availability.

Qualifications

• Proven experience in delivering excellent customer service.
• Contact centre background is preferred.
• Ability to learn and develop housing knowledge.

Responsibilities

• Raise new repairs on request from customers.
• Investigate existing repairs ensuring updates to systems.
• Liaise with departments for optimal outcomes.
• Proactively handle dissatisfactions to resolve issues.

Skills

Customer service experience

Interpersonal skills

Flexibility

IT skills

Job description

A large housing association in the UK is seeking a Customer Care Advisor to assist customers via phone, email, and web chat. Responsibilities include raising and investigating repairs, liaising with departments, and resolving customer issues. Ideal candidates should have excellent customer service experience and flexibility to work shifts. This role offers an hourly rate of £13.80 and full-time or part-time availability.