Hybrid Contact Centre Specialist - High-Volume Enquiries

Vistry Services; City of Westminster; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading UK property services company is seeking a Contact Centre Operative to manage customer inquiries effectively and improve service delivery. This role requires handling approximately 10 calls per hour while supporting sales and marketing teams. Ideal candidates should possess strong communication and organisational skills, alongside experience in a busy contact centre environment. The position offers a competitive salary, flexible working, and numerous benefits including annual leave and private medical insurance.

Benefits

Competitive basic salary and annual bonus

Private medical insurance

Enhanced maternity, paternity and adoption leave

Life assurance at 4x your annual salary

Qualifications

• Experience of working in a busy contact centre environment.
• Experience in a customer-facing role.
• Experience and understanding of the new build industry.

Responsibilities

• Utilise contact centre skills to support business objectives.
• Respond to all online customer inquiries in a timely manner.
• Manage the CRM system for effective enquiry management.

Skills

Good telephone skills

Excellent communication skills

Good organisational skills

Accuracy and good attention to detail

Good administration skills

Ability to work under pressure and meet deadlines

A friendly, trustworthy, and professional attitude

Education

5 GCSEs or equivalent including Maths and English

Tools

Microsoft Dynamics

Outlook

Excel

Job description

A leading UK property services company is seeking a Contact Centre Operative to manage customer inquiries effectively and improve service delivery. This role requires handling approximately 10 calls per hour while supporting sales and marketing teams. Ideal candidates should possess strong communication and organisational skills, alongside experience in a busy contact centre environment. The position offers a competitive salary, flexible working, and numerous benefits including annual leave and private medical insurance.