Customer Care Specialist: First Contact & Solutions

Jonathan Lee Recruitment Ltd; Wednesbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A forward-thinking recruitment consultancy in the United Kingdom is looking for a Contact Centre Associate. In this role, you will deliver exceptional customer service and play an integral part in fostering relationships with clients. The ideal candidate will have excellent interpersonal skills, a customer-focused mindset, and the ability to solve problems proactively. Join a company that values your growth and professional development while contributing to meaningful customer experiences.

Qualifications

• Excellent interpersonal skills to build rewarding relationships with customers.
• Proactive approach to problem-solving and ability to think on your feet.
• Customer-focused mindset with a passion for outstanding service.
• Adaptability and creativity to thrive in a dynamic environment.
• Strong drive and enthusiasm to contribute to the company's success.

Responsibilities

• Serve as the first point of contact for customers, delivering exceptional service.
• Process customer orders and quotes efficiently and accurately.
• Build strong relationships with customers and understand their needs.
• Collaborate with sales teams to share insights and develop solutions.
• Exceed customer expectations and enhance overall experience.

Skills

Interpersonal skills

Problem-solving

Customer-focused mindset

Adaptability

Enthusiasm

Job description

A forward-thinking recruitment consultancy in the United Kingdom is looking for a Contact Centre Associate. In this role, you will deliver exceptional customer service and play an integral part in fostering relationships with clients. The ideal candidate will have excellent interpersonal skills, a customer-focused mindset, and the ability to solve problems proactively. Join a company that values your growth and professional development while contributing to meaningful customer experiences.