Resident Liaison Officer — Social Housing & Customer Care

Mears Group; Dover; On-site; GBP 23,000 - 28,000; Full time

Job summary

A social housing service provider in Dover is seeking an experienced Resident Liaison Officer to engage with clients and residents, ensuring seamless communication during planned works. The ideal candidate has strong communication skills, experience in customer service, and the ability to handle sensitive situations. This full-time position offers competitive benefits including a company van and fuel card.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Company Van and Fuel Card

Qualifications

• Previous experience in a customer facing role with experience in the above duties.
• Demonstrated ability to manage enquiries resolve issues promptly.
• Skilled in verbal and written communication including drafting professional correspondence.

Responsibilities

• Support customer engagement activities across all work streams.
• Provide a single point of contact for customer and client throughout the complaint process.
• Monitor all customer related tasks and communication materials.

Skills

Communication skills

Time Management

Conflict Management

Tools

Microsoft Office Suite

Job description

A social housing service provider in Dover is seeking an experienced Resident Liaison Officer to engage with clients and residents, ensuring seamless communication during planned works. The ideal candidate has strong communication skills, experience in customer service, and the ability to handle sensitive situations. This full-time position offers competitive benefits including a company van and fuel card.