Customer Agent

neway international; Carmarthen; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local services provider in Carmarthen is seeking a Customer Agent to assist residents with accessing council services. The role involves providing guidance, handling inquiries via phone and online, and delivering excellent customer service with full training provided. This hybrid position requires flexibility to work from home and office settings, aiming for a positive community experience.

Qualifications

• No prior experience required – full training provided.
• Polite, helpful, and adaptable team players are encouraged to apply.

Responsibilities

• Handle a wide range of enquiries via phone and online.
• Support residents with applications and service requests.
• Provide clear, helpful advice and guidance.
• Deliver high‑quality customer care with professionalism and empathy.

Skills

Strong communication skills

Polite and helpful attitude

Ability to stay calm in fast-paced environments

Job description

Customer Agent

CAPTION: Job details

• Posting date: 27 October 2025
• Salary: £12.84 to £16.61 per hour
• Additional salary information: Rate: £12.84 PAYE | £16.61 Umbrella
• Hours: Full time
• Closing date: 26 November 2025
• Location: Carmarthen, Carmarthenshire
• Remote working: Hybrid - work remotely up to 3 days per week
• Company: Neway International Ltd
• Job type: Contract
• Job reference: 1628368

Summary

Neway are looking for a Customer Services Agent to join our client based with Carmarthenshire County Council

• Location: Hybrid (Carmarthen or Llanelli office + home working)
• Contract: 03/11/2025 - 31/01/2026 (likely to be extended)
• Hours: 37 per week | Mon-Fri 08:30-18:00
• Rate: £12.84 PAYE | £16.61 Umbrella

Be the Friendly Voice of Carmarthenshire. Carmarthenshire County Council is looking for enthusiastic, energetic, and self‑motivated individuals to join our Customer Services team. As a Customer Agent, you'll be the first point of contact for residents – helping them access council services, book appointments, complete online forms, and get the advice they need.

What You'll Do

• Handle a wide range of enquiries via phone and online
• Support residents with applications and service requests
• Provide clear, helpful advice and guidance
• Deliver high‑quality customer care with professionalism and empathy
• Work flexibly across home and office locations (initial training and 2-3 days/week in office required)

What We're Looking For

• Polite, helpful, and adaptable team players
• Strong communication skills and a positive attitude
• Ability to stay calm and focused in a fast‑paced environment
• No prior experience required – full training provided