puestos de Contact Center Manager en Italia

Job Description

Customer Service & Sales Representative

Location: Edinburgh

Are you a confident communicator with a passion for people and purpose? If you thrive in fast-paced environments and are looking to build a career that combines performance and positive impact, this opportunity could be a perfect fit.

We're recruiting on behalf of a growing promotions company in Edinburgh that partners with some of the UK's most respected charities. They are looking for driven, outgoing individuals to join their face-to-face fundraising team and help make a real difference through public engagement and ethical sales.

As a Customer Service & Sales Representative, you'll be at the forefront of charitable campaigns engaging with the public, raising awareness, and encouraging long-term support for meaningful causes. Your ability to connect with people can directly lead to social change.

1. Public Engagement: Approach members of the public in busy areas like shopping centres, high streets, events, and transport hubs. Start conversations that spark interest and build trust.
2. Sales & Fundraising: Clearly explain the value of regular charitable giving and secure new long-term donors through compelling conversations.
3. Personalised Communication: Adapt your approach based on who you're speaking to, using empathy and emotional intelligence to make each message relevant and impactful.
4. Customer Experience: Answer questions, ease concerns, and ensure every interaction feels positive and genuine.
5. Campaign Representation: Be a credible, enthusiastic ambassador for the cause, maintaining high standards of professionalism at all times.
6. Target Achievement: Work towards daily and weekly goals. Your performance will directly influence your earnings through an uncapped commission structure.
7. Team Collaboration: Contribute to a supportive and high-energy team. Share tips, celebrate wins, and take part in regular coaching sessions and group briefings.

We welcome candidates from all backgrounds. Experience in customer service, telesales, fundraising, or hospitality is a plus but not essential. What matters most is your ability to engage with people, your drive to succeed, and your commitment to meaningful work.

Ideal candidates will be:

• Outgoing, approachable, and confident in conversation
• Motivated by goals and rewards
• Empathetic and emotionally intelligent
• Resilient, adaptable, and eager to learn
• Team-oriented with a positive mindset

• Uncapped commissions with weekly pay
• Transparent On-Target Earnings (OTE) structure
• Full training in sales, communication, and campaign knowledge
• Ongoing support from experienced mentors
• Career development opportunities into leadership and management roles
• A chance to make a real social impact every day

If you're ready to build a career where your communication skills create real-world results, apply today and become part of a team that's transforming passion into purpose.