Contact Center Manager jobs in United Kingdom

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will constantly look for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Knowing your customers and serving them with passion and pride, providing natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing the training received to ensure safety at work.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and your role in delivering profit.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out at shift start and end for accurate payment.
• Following security procedures and wearing safety equipment to keep everyone safe.
• Following the think 25 policy when serving age-restricted products.
• Responding promptly to assistance calls or interventions, explaining actions to customers.
• Keeping the store tidy, organized, and clear of congestion.
• Possibly running the shift in the absence of your Shift Leader or Store Manager.
• Following all training to ensure safety and legality.

If your store has a Post Office Local, your duties will include managing daily operations, and passing necessary background checks for the Post Office role. If checks fail, the job offer will be withdrawn.

Flexible Working

We welcome discussions about flexible working arrangements to support your life circumstances, whether you are starting your career, caring for others, nearing retirement, or other situations.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

About us

One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including Post Office, Parcelshop, bill payments, lottery, and vending solutions.

As a Tesco subsidiary since 2003, we operate independently from our Head Office in Brownhills, Walsall, with distribution centers in Brownhills, Nursling, and Wakefield.

We are proud to be accredited Disability Leader Level 3 and committed to an inclusive, accessible recruitment process. For support details, please click here.

Please Note

We only recruit individuals who have passed the school leaver’s age. For your country’s age, click here.

Benefits include:

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% at Tesco Mobile, including Colleague Deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounted health checks at Tesco Pharmacy
• Discounted cash plans and exclusive retailer discounts
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Car Allowance and Private Medical Insurance (if applicable)
• Flexible working options to suit various needs