Contact Center Manager jobs in United Kingdom

We're Enterprise Mobility. A family-owned, world-class portfolio of brands with the largest and most diverse privately-owned fleet in the world, a $35 billion turnover and nearly 90,000 team members. This global network of independent regional subsidiaries and franchises operates the Enterprise Rent-A-Car brand, as well as the National Car Rental and Alamo Rent A Car brands, Enterprise Flex-E-Rent, Enterprise Car Club and many more - in over 90 countries and territories.

Join us in our Flex-E-Rent team at our Glasgow Depot, and we will offer you the freedom to explore your potential, and to progress forward on your own career path. Ready to make your move?

What Division will I be working in?

Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.

To help understand and find out more about our Flex-E-Rent division of Enterprise Mobility, please visit: Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk)

You'll join our depot team for in person coaching and attend online training sessions with our Talent Development team, learning valuable business skills from capable mentors who were once in your shoes. This allows everyone to learn our business from the ground up and to understand how they play a significant role in seeing it succeed. Our focus on employee development ensures that you'll have a well-rounded training experience, and the Customer Assistance Representative role offers fantastic progression opportunities via our in-house training and development roadmap.

We encourage all our employees to be the best they can be, and we reward your commitment as you progress on our development roadmap, where you can increase your salary by £1000 in your first year in the role. As you complete each task on the training roadmap you will mark your progress, and your understanding and competence in that area will be assessed and accredited by your leadership team. There will be lots of different knowledge checks and activities along the way, so you'll always be taking the next step in your learning with us.

On your completion of the roadmap (which usually takes around 10 months), you will earn your first promotion to Senior Customer Assistance Representative, and the development opportunities don't stop there! You'll then be eligible to join our leadership development programme where you will learn more about Fleet Logistics and Strategy, Marketing, Revenue Management, Accounting, Human Resources, and Operations, working towards a further promotion to Lead Customer Assistance Representative and earning bonuses as you build your skills to prepare you for management opportunities and future career growth with Enterprise.

Hours

42.5 per week

Monday - Friday

07:30/8:30 -16:30/17:30

Location

Enterprise Flex-E-Rent, 39 Nuneaton St, Glasgow G40 3JT

As a Customer Assistance Representative, you will be responsible for providing exceptional customer service and supporting our operations through your excellent administration skills and close attention to detail, using our systems to manage a fleet of commercial vehicles. You'll gain responsibility for developing new business, building on current relationships, and helping to run a profitable business through focusing on revenue opportunities and cost controls.

We will teach you how to effectively communicate, influence, and interact with all types of customers, vendors, and colleagues. You'll learn about sales techniques, problem solving strategies and conflict management. Those skills will provide you with the opportunity to work with local business partners and build solid, long-lasting relationships with key business decision makers.

Key tasks/responsibilities include:

• Building customer relationships

• Communication in person, over the phone and via email

• Marketing the business and building long term relationships

• Account Management duties

• Handling customer requests

• Problem solving

• Working to deadlines

• Administration duties

• Management of multiple deadlines in a wide variety of administrative and operational tasks

• Working as part of a team and individually when required

• Working in a faced paced environment

This is an exciting and rewarding opportunity where you can directly see your impact on the business. If you think this role sounds like the perfect job for you, then don't delay and apply today!

• No Driving Licence is required for this role - Just the ability to commute to and from the office

• Business standard IT skills, including Microsoft Excel & Outlook

• Excellent communication and customer care skills

• Strong interpersonal and teamwork skills

• Experience of handing customer service enquiries via email, phone and in person

• The ability to pass a security check that includes Criminality, Financial and Employment References

Benefits

• 25 days paid holidays a year + public holidays (additional x5 days holiday after 5 years of service)
• Life Assurance - x3 Salary
• Short and Long Term Disability
• Pension plan including stakeholder contribution and profit share
• Relocation assistance policy
• Employee Assistance Programme - Support on physical, mental and financial wellbeing
• My Purpose My Time - x1 day annually to volunteer at a charity / organization of your choice
• Maternity / Paternity / Adoption / Shared Parental leave
• Worldwide discounted car rental hire for personal, family and friends use
• Enterprise Car Club membership discount
• Cycle to work scheme
• Many more partner discounts
• Our promote from within policy' means you can go as far as your talent will take you