Customer Success Executive: Onboarding & Adoption (AI‑Enabled)

Legatics Limited; City Of London; On-site; GBP 35,000; Full time

Job summary

A dynamic legal tech company in London is seeking a Customer Success Executive to support customers throughout their journey. This junior role involves onboarding, delivering training, managing support inquiries, and enhancing customer adoption of the platform. Ideal candidates should be enthusiastic, organized, and proactive in building relationships. This is a great opportunity for those looking to grow in Customer Success within a high-growth environment.

Benefits

Salary of £35,000

25 days holiday

Early Finish Fridays

Pension with NEST

Personal Learning & Development budget

Enhanced parental leave policies

Professional development opportunities

Collaborative team culture

Qualifications

• Strong interest in a career in Customer Success.
• Confidence in delivering demos and presentations.
• Ability to manage a support inbox professionally.

Responsibilities

• Support customer onboarding and deliver training.
• Manage a low-volume support inbox with timely responses.
• Assist in customer offboarding processes.

Skills

Excellent communication skills

Tech-savvy

Organizational skills

Growth mindset

Customer-facing experience

Job description

A dynamic legal tech company in London is seeking a Customer Success Executive to support customers throughout their journey. This junior role involves onboarding, delivering training, managing support inquiries, and enhancing customer adoption of the platform. Ideal candidates should be enthusiastic, organized, and proactive in building relationships. This is a great opportunity for those looking to grow in Customer Success within a high-growth environment.