Customer Service Advisor

University of Portsmouth; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading educational institution in the United Kingdom is seeking a Customer Service Advisor to provide exceptional service to visitors, enhancing the overall experience and contributing to a vibrant sports culture. This on-site role involves ensuring a welcoming atmosphere for students, staff, and the community. The ideal candidate will support the institution's reputation as a leader in sports. Applications must undergo a DBS check.

Qualifications

• Exceptional customer service skills.
• Ability to engage and connect with visitors.

Responsibilities

• Ensure exceptional customer service for all visitors.
• Provide a seamless and welcoming front-of-house experience.
• Contribute to the University’s vibrant sports culture.

Job description

As part of the front‑of‑house Customer Service Advisor team, you will ensure that all visitors experience exceptional customer service, contributing to the overall reputation and positioning of the University as a leading institution for sport. By providing a seamless and welcoming front‑of‑house experience, this position plays a vital part in delivering customer service functions and fostering a positive environment where students, staff, and the wider community feel welcomed, engaged and connected, ultimately enhancing their sense of belonging to the University’s vibrant sports culture.

The working pattern for this post is to be confirmed and will be on a rota basis. We may be able to offer reduced candidates for the right candidate. This position is working on‑site only, so we are unable to support hybrid working for this appointment.

The interviews are currently anticipated to be held on 15 December 2025.

A Disclosure and Barring Service (DBS) check is required for this post.

If you have any queries regarding this position, please contact Alex Seymour at [e-mail] or by calling 02392845555.