Customer Service Advisor

AXA UK; Royal Tunbridge Wells; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A prominent insurance company in Royal Tunbridge Wells is seeking customer service representatives to assist clients with health claims. Ideal candidates should be great communicators and eager to learn, with a desire to help others. This role offers a competitive salary up to £26,639, comprehensive training, and opportunities for career development in a flexible working environment.

Benefits

Competitive annual salary

Annual company & performance-based bonus

Contributory pension scheme

Life assurance

Private medical cover

25 days annual leave plus Bank Holidays

Wellbeing services & resources

AXA employee discounts

Qualifications

• No previous experience is required; great for beginners or sector changers.
• Must be eligible and authorised to work in the United Kingdom.
• Comfortable managing multiple priorities.

Responsibilities

• Answer calls from clients advising them on their claims.
• Make judgements on declining customer requests.
• Participate in supportive training to gain confidence.

Skills

Excellent written and verbal communication skills

Excellent organisation and time management

Friendly and approachable manner

Strong willingness to learn

Team player

Job description

Description

Are you someone with a passion for health and wellbeing who cares about making people feel good? Our customer service colleagues are the face of AXA Health, and we're expanding our remarkable team. Here at AXA Health, we're looking for individuals with a 'Know You Can' mindset. So, if you're a great communicator, a good listener, confident and positive in all that you do, you could fit right in!

At AXA Health our customer service teams enjoy a friendly, flexible working environment, a competitive starting salary and great benefits. These include a generous holiday allowance, wellbeing support and the opportunity to learn, develop and progress in one of the world's biggest and most successful global companies. We welcome people from all backgrounds, life stages and lifestyles, you don't need experience in financial services or insurance or have a degree.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you’ll be doing

• Benefit from fully supportive training, which will give you the skills and confidence for your role.
• Answer calls from people going through various health problems (from physio to cancer treatment) and advise them on their claim.
• Possibly need to decline a customer request too. This will involve using judgement to take responsibility for gathering information and finding out answers, putting your customer's interests at the heart of every decision you make.

Working Hours & Shift Pattern

With our customers in mind, our phone lines are open 8am-8pm Monday to Friday, and 9am-5pm Saturdays and Bank Holidays. We’ll require you to work 37.5 hours a week on a rota basis and we compensate you for this with a generous shift allowance. We champion wellbeing and a work life balance, you’ll know well in advance the shift patterns you’ll be working each week, so you can plan around your hours.

Induction & Training

Induction Dates: 15th January 2026, 22nd January 2026, 29th January 2026 & 12th February 2026

Providing a Career Development Framework that is reviewed every six months for two years with your manager, giving you clear career progression. Full training and support you need to make a difference, no matter the stage of your career. Once you’re up to speed in your new job, there’s also the chance to study for a professional Chartered Institute of Insurers (CII) qualification, paid for and supported by AXA.

What you’ll bring

• No previous experience is required, if you’re looking to start a career, make a sector change or are looking to enter a head office environment from customer facing or retail environment, we’d love to hear from you!
• Ideally you’ll have a friendly and approachable manner and be a great team player.
• You’ll have a genuine desire to help others and possess a strong willingness to learn.
• Excellent organisation and time management skills, you’ll be comfortable managing multiple priorities.
• Excellent written and verbal communication skills.
• As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

• Competitive annual salary of up to £26,639
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

Who we are

At AXA Health, we’re passionate about helping our members to put their health first, whether that’s individuals and families, small businesses, or huge corporates. From fast access to diagnosis and treatment, to guidance and tools that can help them manage their health every day, not just when there’s a problem, our members can be confident we’ll guide them, every step of the way.

#LI-Hybrid #FeelgoodHealth