Customer Service Advisor – Flexible Hours & Bonus

Steer Automotive Group; Boston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive company in Boston is seeking a Customer Service Advisor to manage customer interactions at their busy repair centre. Candidates should have proven customer service experience and a full UK driving licence. The role involves greeting customers, managing bookings, and ensuring exceptional service. Competitive salary with performance bonuses and opportunities for career progression are offered.

Benefits

Competitive salary plus performance related bonus

29 days holiday including public holidays

Pension contributions

Referral bonus scheme

Enhanced parental leave

Wagestream financial wellbeing app

Ongoing training from Steer Academy

Career progression opportunities

Qualifications

• Proven experience in a customer service or administrative role.
• Excellent communication skills.
• Strong IT skills and willingness to learn new systems.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage repair bookings and keep clear communication.
• Handle customer queries and resolve issues professionally.

Skills

Customer service experience

Interpersonal skills

IT skills

Calmness under pressure

Full UK driving licence

Job description

A leading automotive company in Boston is seeking a Customer Service Advisor to manage customer interactions at their busy repair centre. Candidates should have proven customer service experience and a full UK driving licence. The role involves greeting customers, managing bookings, and ensuring exceptional service. Competitive salary with performance bonuses and opportunities for career progression are offered.