Customer Service Advisor

Steer Automotive Group; Boston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive company in Boston is seeking a Customer Service Advisor to manage customer interactions at their busy repair centre. Candidates should have proven customer service experience and a full UK driving licence. The role involves greeting customers, managing bookings, and ensuring exceptional service. Competitive salary with performance bonuses and opportunities for career progression are offered.

Benefits

Competitive salary plus performance related bonus

29 days holiday including public holidays

Pension contributions

Referral bonus scheme

Enhanced parental leave

Wagestream financial wellbeing app

Ongoing training from Steer Academy

Career progression opportunities

Qualifications

• Proven experience in a customer service or administrative role.
• Excellent communication skills.
• Strong IT skills and willingness to learn new systems.

Responsibilities

• Greet customers warmly in person and over the phone.
• Manage repair bookings and keep clear communication.
• Handle customer queries and resolve issues professionally.

Skills

Customer service experience

Interpersonal skills

IT skills

Calmness under pressure

Full UK driving licence

Job description

Customer Service Advisor

Boston

Ref : VA3266

#OFE

Benefits

• Competitive salary plus performance related bonus
• 29 days holiday including public holidays plus additional days with service
• Pension contributions
• Referral bonus scheme
• Enhanced parental leave
• Enhanced sick pay
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• VIP Awards – colleague recognition scheme
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

Customer Service Advisor – Boston

Steer Automotive Group

At Steer Automotive Group, we’re driven by excellence doing things the right way, every time. We’re committed to delivering outstanding service, embracing innovation to enhance every customer’s journey, and operating with integrity in all that we do.

We’re looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre in Boston. In this key role, you’ll ensure every customer enjoys a smooth and exceptional experience from first contact to vehicle collection.

Key Responsibilities

• Greet customers warmly, both in person and over the phone
• Manage repair bookings, vehicle handovers, and progress updates
• Liaise effectively with technicians, insurers, and suppliers to keep communication clear and consistent
• Handle customer queries and resolve any issues promptly and professionally
• Maintain accurate records with exceptional attention to detail

What We’re Looking For

• Proven experience in a customer service or administrative role (automotive experience is beneficial but not essential)
• Excellent communication and interpersonal skills
• Ability to stay calm under pressure and manage multiple priorities efficiently
• Strong IT skills and confidence in learning new systems
• A genuine passion for delivering exceptional customer service
• A full UK driving licence is essential

What We Offer

• Competitive salary with performance-based bonuses
• Ongoing training and career development opportunities
• A supportive, team-focused working environment

If you’re motivated by providing outstanding service, thrive in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we’d love to hear from you.

Apply today and become part of our customer first team in Boston.