Contact Center Manager jobs in United Kingdom

Wild Recruitment is proud to be working with a fantastic employer based in Milton Keynes, known for their excellent working environment and strong commitment to employee development. We are currently seeking a Service Centre Membership Advisor to join their dynamic customer service team.

The Role:

As a Service Centre Membership Advisor, you will play a key role in upholding the company’s reputation for outstanding customer service. You’ll handle a variety of enquiries, resolving them directly where possible or escalating them to the appropriate team. Your goal will be to deliver consistent, high-quality support in line with team standards.

What We’re Looking For:

We’re seeking someone who brings energy, professionalism, and a passion for helping others. You should have:

• Exceptional customer service skills and experience in a similar role
• Strong IT proficiency
• Excellent organisational and administrative abilities
• The ability to thrive in a fast-paced environment
• Experience managing multi-channel enquiries (e.g., phone, email, chat)
• Outstanding written and verbal communication skills

Working Hours:

• Flexible shift rotation between 7:00am and 7:00pm, Monday to Friday
• Hybrid working: 2 days from home after training and probation period.

Salary & Benefits

• £27,672 per annum
• Supportive team environment
• Opportunities for growth and development

If you’re ready to take the next step in your customer service career, we’d love to hear from you.

Apply today to be considered! Closing date: 27th June

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.