Gateline Assistant: Customer Service & Gate Support

South Western News UK; Fareham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A UK transportation company is seeking a Gateline Assistant to ensure a safe and welcoming environment for all customers at the station. Responsibilities include overseeing ticket gates, assisting with customer inquiries, and managing the flow of passengers. Ideal candidates should be proactive, organized, and possess excellent communication skills. This part-time role entails a commitment to shifts including weekends and requires a customer-first attitude.

Benefits

Free duty and leisure travel on SWR services

75% discount on other train services

Full training and development support

Excellent pension scheme

Qualifications

• Able to efficiently prioritise tasks.
• Confident in approaching and talking to new people.
• Passionate about customer service and helping others.

Responsibilities

• Deliver a safe and welcoming experience for customers.
• Oversee ticket gates and assist customers with ticketing.
• Manage customer flow during peak times and disruptions.

Skills

Organised

Proactive

Great communication

Ability to cope under pressure

Job description

A UK transportation company is seeking a Gateline Assistant to ensure a safe and welcoming environment for all customers at the station. Responsibilities include overseeing ticket gates, assisting with customer inquiries, and managing the flow of passengers. Ideal candidates should be proactive, organized, and possess excellent communication skills. This part-time role entails a commitment to shifts including weekends and requires a customer-first attitude.