Commercial Manager ofertas em Grã-Bretanha

Red Recruitment is recruiting a Sales Team Manager to join our client, one of the UK's leading Travel Insurance Specialists, with an exceptional 4.8 Star Trustpilot rating.

This role requires a strategic mindset, strong commercial awareness, and a passion for team development.

• Salary: Up to £40,000 per annum with realistic uncapped OTE of £550 per month
• Hours: 37.5 hours per week
• Monday - Friday, between 8:30am - 8pm
• 1 in 4 weekends, Saturday OR Sunday
• Contract Type: Permanent
• Location: Southend-On-Sea
• 33 days annual leave
• Company-paid health cash plan
• Company pension
• Holiday buy scheme
• Travel insurance discounts
• Access to extensive training on products and sales techniques, with opportunities for career advancement
• Join a team that values collaboration, innovation, and customer satisfaction

You will play a critical leadership role within our dynamic Sales department, responsible for guiding and motivating a team of Inbound Sales Agents to deliver outstanding customer service and achieve sales targets.

• Lead a team of Inbound Sales Agents to achieve and exceed individual and team sales targets.
• Monitor and analyse key metrics to drive improvements in sales effectiveness, service delivery, and customer satisfaction.
• Provide continuous support through one-to-one coaching, structured training, and performance feedback to enhance team members' skills, confidence, and results.
• Ensure the team consistently achieves or surpasses agreed KPIs, revenue goals, and service quality benchmarks, maintaining focus on both volume and value.
• Use data-driven insights to identify opportunities for growth, process optimisation, and improved customer outcomes.
• Work collaboratively with departments to align strategies, share insights, and contribute to broader business objectives.
• Ensure team operations fully comply with FCA regulations, GDPR requirements, and internal policies. Delivering regular training, updates, and process enhancements to maintain high standards.

• Proven Leadership: Demonstrable experience managing a sales team, ideally within a regulated or insurance environment.
• People-Centric: Strong coaching and mentoring abilities with a focus on personal and team development.
• Sales Track Record: A consistent history of exceeding sales targets in a fast-paced, target-driven environment.
• Analytical Thinker: Comfortable working with data and KPIs to make informed, strategic decisions.
• Communication: Outstanding interpersonal and communication abilities, both written and verbal.
• Customer-Centric: Meticulous attention to detail with a strong commitment to quality and customer satisfaction.
• Organised & Strategic: Ability to manage time effectively, prioritise tasks, and contribute to broader service strategy.
• Industry Knowledge: Deep understanding of sales principles, best practices, and operational efficiency.
• Tech-Savvy: Proficient in Microsoft Office for reporting and performance tracking.

If you are interested in this Sales Team Manager role and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)