Sales Manager

Flow Sports Personnel Ltd; Washington; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading leisure operator in Washington is seeking a Membership Manager to lead a busy team in growing membership. You will provide support to Membership Advisors, develop customer service excellence, and drive sales success. Strong experience in membership or sales management is essential for this role.

Qualifications

• Experience in Membership management, Sales management, or a consultant background.
• Excellent communication skills for liaising with external and internal customers and staff.
• Proven ability to motivate and drive a sales team to success.

Responsibilities

• Provide line manager support to Membership Advisors to maximise opportunities.
• Lead the team to focus on converting users to members.
• Develop high level of customer service and maintain excellence.

Skills

Membership management

Sales management

Excellent communication skills

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based at one of their flagship sites in Washington, Sunderland.

Responsibilities

• Provide line manager support to Membership Advisors to maximise opportunities and achieve set KPIs and targets.
• Meet with the team regularly to monitor performance and ensure alignment with spirit values.
• Lead the team with the philosophy that \'everyone\'s a member\' and focus on converting users to members.
• Develop a high level of customer service and maintain excellence at all times.
• Empower the team to become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers\' needs.
• Ensure administration and systems are kept up to date and compliant.

Qualifications

• Experience in Membership management, Sales management, or a consultant background.
• Excellent communication skills for liaising with external and internal customers and staff.
• Proven ability to motivate and drive a sales team to success and get the best out of the team.