Area Manager à Grande-Bretagne

Our Client, a Retail Pharmacy company, is looking for a Field Case Manager for their Hillsborough County, FL location.

• Coordinates case management activities for Medicaid Long Term Care/Comprehensive Program enrollers.
• Utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources.
• Conducts comprehensive evaluation of Members using care management tools and information/data review
• Coordinates and implements assigned care plan activities and monitors care plan progress
• Conducts multidisciplinary review to achieve optimal outcomes
• Identifies and escalates quality of care issues through established channels
• Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs
• Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health
• Provides coaching, information and support to empower the members to make ongoing independent medical and/or healthy lifestyle choices
• Helps members actively and knowledgeably participate with their provider in healthcare decision-making
• Monitoring, Evaluation and Documentation of Care
• Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.

• Verifyable High School Diploma or GED Required
• One year Case management experience a MUST / Case Management Certificate (Preferred)
• Long term care experience (Preferred)
• Microsoft Office including Excel competent
• Bilingual - Spanish / English (preferred)
• Bachelor's degree required - No nurses. Social work degree or related field preferred.

• Bilingual Spanish/English (preferred)
• Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment
• Effective communication skills, both verbal and written

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws