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Job summary
A leading travel service provider located in Barcelona is seeking enthusiastic individuals to join their team in customer support for a renowned cruise brand. In this role, you will manage customer inquiries, provide guidance on cruise offerings, and assist with post-booking activities. Ideal candidates have a background in sales and excellent interpersonal skills, and are detail-oriented. The role offers a structured work schedule and a supportive environment for personal growth.
Benefits
Qualifications
- Any background in sales including retail, call center, tourism, or e-commerce.
- Strong communication and interpersonal skills required.
- Must be detail-oriented with effective problem-solving abilities.
Responsibilities
- Handle inbound calls and customer inquiries.
- Provide guidance on cruise packages and destinations.
- Offer package upgrades or alternatives when appropriate.
- Deliver pre-booking and post-booking support.
- Assist travel agencies with booking management.
- Inform customers about prices, bookings, and documentation.
Skills
Start Date: 15 January
Do you enjoy the sea, travel, and helping people plan unforgettable holiday experiences?
In this role, you will support one of the worlds fastest-growing cruise brands, guiding customers as they organise their dream voyages.
- 1500 x 14 salary
- Relocation from outside Portugal:
- Room in a shared apartment for up to 12 months
- Monthly rent 280, all utilities included (deducted directly from payslip)
- Remote work model (must be based in mainland Portugal)
- Monday to Friday: 08:00/17:00
This position is ideal for individuals who enjoy customer interaction and feel comfortable recommending additional or alternative options when relevant. Any level of sales experience is welcome.
- Handle inbound calls and customer inquiries
- Provide professional guidance on cruise packages and destinations
- When appropriate, offer package upgrades or alternative options
- Deliver pre-booking and post-booking customer support
- Assist travel agencies with booking management
- Inform customers about documentation, prices, ships, destinations and related topics
- Any background in sales (retail, call centre, tourism, e-commerce, etc.)
- Strong communication and interpersonal skills
- Attention to detail and a problem-solving approach
- Comfortable using digital tools
- Ability to manage multiple tasks
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.