Cruise Line Customer Advisor - Remote from Portugal

FH Collective Academy; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A travel service organization seeks customer service representatives to assist customers in planning their cruise experiences. The ideal candidates should have any sales background and possess strong communication and interpersonal skills. Responsibilities include handling inquiries, providing guidance on cruise packages, and supporting travel agencies with bookings. A relocation package is offered for candidates coming from outside Portugal, including shared accommodation for 12 months and a competitive salary.

Servicios

Room in shared apartment for up to 12 months

Monthly rent of 280 including utilities

Compensation package of 1500 x 14

Formación

• Any background in sales is welcome (retail, call centre, tourism, e-commerce).
• Strong communication and interpersonal skills are necessary.
• Attention to detail and a problem-solving approach are required.

Responsabilidades

• Handle inbound calls and customer inquiries.
• Provide professional guidance on cruise packages and destinations.
• Offer package upgrades or alternative options when appropriate.
• Deliver pre-booking and post-booking customer support.
• Assist travel agencies with booking management.
• Inform customers about documentation, prices, ships, destinations and related topics.

Conocimientos

Sales experience (any level)

Strong communication skills

Interpersonal skills

Problem-solving approach

Ability to manage multiple tasks

Descripción del empleo

Start Date: 15 January

Do you enjoy the sea, travel, and helping people plan unforgettable holiday experiences?

In this role, you will support one of the worlds fastest-growing cruise brands, guiding customers as they organise their dream voyages.

Salary & Benefits

• 1500 x 14 salary
• Relocation from outside Portugal:
  • Room in a shared apartment for up to 12 months
  • Monthly rent 280, all utilities included (deducted directly from payslip)
• Remote work model (must be based in mainland Portugal)
• Monday to Friday: 08:00/17:00

This position is ideal for individuals who enjoy customer interaction and feel comfortable recommending additional or alternative options when relevant. Any level of sales experience is welcome.

Key Responsibilities

• Handle inbound calls and customer inquiries
• Provide professional guidance on cruise packages and destinations
• When appropriate, offer package upgrades or alternative options
• Deliver pre-booking and post-booking customer support
• Assist travel agencies with booking management
• Inform customers about documentation, prices, ships, destinations and related topics

Ideal Candidate Profile

• Any background in sales (retail, call centre, tourism, e-commerce, etc.)
• Strong communication and interpersonal skills
• Attention to detail and a problem-solving approach
• Comfortable using digital tools
• Ability to manage multiple tasks