Cruise Line Customer Advisor - Remote from Portugal

FH Collective Academy; A distancia; EUR 21.000; Jornada completa

Descripción de la vacante

A leading travel service provider located in Barcelona is seeking enthusiastic individuals to join their team in customer support for a renowned cruise brand. In this role, you will manage customer inquiries, provide guidance on cruise offerings, and assist with post-booking activities. Ideal candidates have a background in sales and excellent interpersonal skills, and are detail-oriented. The role offers a structured work schedule and a supportive environment for personal growth.

Servicios

Room in a shared apartment for up to 12 months

Monthly rent of 280, utilities included

Remote work model available

Formación

• Any background in sales including retail, call center, tourism, or e-commerce.
• Strong communication and interpersonal skills required.
• Must be detail-oriented with effective problem-solving abilities.

Responsabilidades

• Handle inbound calls and customer inquiries.
• Provide guidance on cruise packages and destinations.
• Offer package upgrades or alternatives when appropriate.
• Deliver pre-booking and post-booking support.
• Assist travel agencies with booking management.
• Inform customers about prices, bookings, and documentation.

Conocimientos

Customer service

Sales experience

Strong communication skills

Problem-solving

Digital tool proficiency

Attention to detail

Descripción del empleo

Start Date: 15 January

Do you enjoy the sea, travel, and helping people plan unforgettable holiday experiences?

In this role, you will support one of the worlds fastest-growing cruise brands, guiding customers as they organise their dream voyages.

Salary & Benefits

• 1500 x 14 salary
• Relocation from outside Portugal:
  • Room in a shared apartment for up to 12 months
  • Monthly rent 280, all utilities included (deducted directly from payslip)
• Remote work model (must be based in mainland Portugal)
• Monday to Friday: 08:00/17:00

This position is ideal for individuals who enjoy customer interaction and feel comfortable recommending additional or alternative options when relevant. Any level of sales experience is welcome.

Key Responsibilities

• Handle inbound calls and customer inquiries
• Provide professional guidance on cruise packages and destinations
• When appropriate, offer package upgrades or alternative options
• Deliver pre-booking and post-booking customer support
• Assist travel agencies with booking management
• Inform customers about documentation, prices, ships, destinations and related topics

Ideal Candidate Profile

• Any background in sales (retail, call centre, tourism, e-commerce, etc.)
• Strong communication and interpersonal skills
• Attention to detail and a problem-solving approach
• Comfortable using digital tools
• Ability to manage multiple tasks