Customer Service Representative

TOPTALENT; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading recruitment firm is seeking a Customer Service Representative fluent in Icelandic to provide exceptional support to international travellers and accommodation partners. Responsibilities include understanding customer needs, responding to inquiries, and maintaining high service levels across communication channels. This full-time role offers benefits like private health insurance and a multicultural work environment. Candidates should possess excellent communication skills and problem-solving capabilities, with a strong background in customer service preferred.

Servicios

Feel Good program with Spanish lessons and activities

Free private health insurance

Flexible remuneration for nursery school transport

Modern office spaces

Free coffee and fruit weekly

Initial training and ongoing coaching

Formación

• C2 level in Icelandic and advanced English are mandatory.
• Excellent verbal and written communication skills are necessary.
• Experience in customer service or contact center environments preferred.

Responsabilidades

• Identify and understand the needs of customers and accommodation partners.
• Provide customer support through email and phone interactions.
• Clarify inquiries about service, payment, and technical requirements.

Conocimientos

Icelandic (C2)

Advanced English

Communication Skills

Problem-solving mentality

User-friendly PC skills

Herramientas

Office 365

CRM Database

Descripción del empleo

Position: Customer Service Representative (Icelandic)

Full time position 38.5h/week (Monday to Sunday)

Temporary Contract.

Location: Barcelona, on-site

About the role

As a Customer Support Advisor, you will identify and understand the needs of international travellers and accommodation partners. You will mediate between both sides by listening, responding, and ensuring a consistently high level of customer service across email and phone interactions.

DUTIES AND RESPONSIBILITIES

• As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs.
• You will be listening, responding and mediating between our international travellers and accommodation suppliers all over the world, always ensuring a high level of customer service.
• Clarifying inquiries about service, payment, and technical requirements, providing accurate information and following set processes, via email and phone.

REQUIREMENTS

• Icelandic C2 level and advanced English
• Excellent communication and interpersonal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity with Accommodation Platforms
• Experience within customer service or contact centre environments will be valued.
• Availability to work from the office and from home (within 100 km of the office)

BENEFITS

• Feel Good program which includes Spanish lessons, quizzes with prizes, free group activities such as running, beach volleyball, roller skating and much more!
• Free private health insurance if interested when getting a permanent contract.
• Flexible remuneration in nursery school transport if interested after the probation period.
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Free coffee every day and free fruit once a week
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2