Dutch Speaking Client Support Specialist work from home anywhere in Bulgaria

Mercier Consultancy; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global consultancy firm is seeking a Dutch Speaking Client Support Specialist to provide exceptional support to Dutch-speaking clients. This remote position requires fluency in Dutch and English, excellent communication skills, and prior customer service experience. You will assist clients via various channels, resolve inquiries, and educate them about products. This role offers competitive pay, bonuses, and a relocation package for those moving to Bulgaria.

Servicios

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Private Health Insurance

Fully Paid Training

Formación

• Fluent in Dutch and English, both spoken and written.
• Experience in customer service is preferred.
• Ability to work independently in a remote environment.

Responsabilidades

• Provide support to clients in Dutch via phone, email, and chat.
• Resolve inquiries and assist with product-related issues.
• Document client interactions in the CRM system.

Conocimientos

Fluency in Dutch

Fluency in English

Excellent communication skills

Relationship-building skills

Strong problem-solving skills

Descripción del empleo

Mercier Consultancy is thrilled to offer a remote opportunity for a Dutch Speaking Client Support Specialist to work from anywhere in Bulgaria! In this essential role, you will connect with our Dutch-speaking clients, providing exceptional support and assistance to ensure their needs are met efficiently. Your fluency in Dutch will be key to fostering strong client relationships and delivering a quality customer experience.

As a virtual Client Support Specialist, you will engage with clients through various channels, resolve issues, and offer expert product guidance, all from the comfort of your home. We are looking for dedicated individuals who are passionate about client support and are eager to be part of a dynamic team culture focused on service excellence.

Responsibilities

• Provide top-notch support to clients in Dutch via phone, email, and chat from your remote location
• Resolve inquiries and assist with product-related issues promptly and professionally
• Accurately document client interactions and feedback in our CRM system
• Collaborate with internal teams to address complex client concerns
• Educate clients on the effective use of our products and services
• Gather client feedback to continuously improve our service offerings
• Maintain a positive and professional image of Mercier Consultancy in all interactions

Requirements

• Fluency in Dutch and English, both written and spoken
• Excellent communication and relationship-building skills
• Prior experience in customer service or a similar role is preferred
• Strong problem-solving skills and attention to detail
• Ability to work independently and manage time effectively in a remote setting
• Client-focused attitude with a commitment to delivering outstanding service
• Familiarity with customer support tools and software is a plus

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Private Health Insurance
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• And More...