Dutch Speaking Customer Service Representative

Essence Coaching Group; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading European customer service firm is seeking a Dutch Speaking Customer Service Representative in Madrid, Spain. This position involves assisting customers on a global travel platform, requiring a C1/C2 level of Dutch and a good command of English. The role offers relocation support to Athens and provides opportunities for professional growth in a vibrant, multicultural environment. Interested candidates must be ready for rotational shifts and possess strong communication skills.

Servicios

Relocation support

Competitive salary

Paid training

International work environment

Career development

Lifestyle opportunity in sunny Athens

Formación

• C1/C2 level of Dutch and good level of English required.
• Previous customer service or hospitality experience is a plus.
• Willingness to work rotating shifts is critical.

Responsabilidades

• Handle customer inquiries via phone, email, and chat.
• Support customers with reservations, cancellations, and payments.
• Resolve customer issues efficiently and professionally.

Conocimientos

Fluent Dutch (C1/C2)

Good English

Strong communication skills

Problem-solving skills

Customer-first mindset

Descripción del empleo

Dutch Speaking Customer Service Representative

Location: Athens, Greece
Schedule: Monday – Sunday, 08:00–00:00 (rotational shifts)
Salary: 1,500 Eurogross per month

About the Job

Are you a Dutch speaker ready for an international career move? Join a dynamic, multicultural team in Athens and support customers of a global travel platform. This role offers relocation support, paid training, and the opportunity to gain valuable international experience while living in one of Europe’s most vibrant cities.

You will play a key role in delivering excellent customer service by assisting users with booking‑related inquiries and ensuring a smooth, positive experience across all communication channels.

What You’ll Do

• Customer Support: Handle customer inquiries via phone, email, and chat.
• Booking Assistance: Support customers with reservations, changes, cancellations, and payments.
• Problem Solving: Resolve customer issues efficiently and professionally.
• Quality & Accuracy: Ensure accurate documentation and compliance with procedures.
• High‑Volume Interaction: Manage multiple customer interactions daily with empathy and care.
• Team Collaboration: Work closely with colleagues to maintain high service standards.

What You’ll Bring

• Language Skills: C1/C2 level of Dutch and good level of English.
• Customer‑First Mindset: Strong communication and problem‑solving skills.
• Experience: Previous customer service or hospitality experience is a plus.
• Flexibility: Willingness to work rotating shifts.
• Professionalism: Calm, solution‑oriented approach.
• Team Spirit: Comfortable working in a multicultural environment.

Perks and Benefits

• Relocation Support: Assistance with moving to Greece and settling in Athens.
• Competitive Salary: 1,500 Eurogross per month.
• Paid Training: Full onboarding and continuous support.
• International Work Environment: Multicultural and inclusive workplace.
• Career Development: Build valuable customer service experience.
• Lifestyle Opportunity: Live and work in sunny Athens.