Cruise Line Customer Advisor - Remote from Portugal

FH Collective Academy; A distancia; EUR 21.000; Jornada completa

Descripción de la vacante

A leading travel company is seeking individuals who are passionate about providing excellent customer support to assist clients in planning their dream cruise vacations. Ideal candidates should have a background in sales, strong communication skills, and be comfortable using digital tools. The position is based in Valencia, Spain, and offers a monthly salary, benefits, and remote work options. If you thrive in a customer-focused environment and have a problem-solving mindset, we want to hear from you!

Servicios

1500 x 14 salary

Relocation assistance with shared accommodation for 12 months

Utilities included

Flexible work hours

Remote work model

Formación

• Any background in sales (retail, call center, tourism, e-commerce, etc.) is welcomed.
• Strong communication and interpersonal skills are essential.
• Detail-oriented with problem-solving abilities is important.

Responsabilidades

• Handle inbound calls and customer inquiries.
• Provide professional guidance on cruise packages and destinations.
• Offer package upgrades or alternative options when appropriate.
• Deliver pre-booking and post-booking customer support.
• Assist travel agencies with booking management.
• Inform customers about documentation, prices, ships, destinations and related topics.

Conocimientos

Sales experience

Strong communication skills

Attention to detail

Problem-solving approach

Comfortable using digital tools

Descripción del empleo

Start Date: 15 January

Do you enjoy the sea, travel, and helping people plan unforgettable holiday experiences?

In this role, you will support one of the worlds fastest-growing cruise brands, guiding customers as they organise their dream voyages.

Salary & Benefits

• 1500 x 14 salary
• Relocation from outside Portugal:
  • Room in a shared apartment for up to 12 months
  • Monthly rent 280, all utilities included (deducted directly from payslip)
• Remote work model (must be based in mainland Portugal)
• Monday to Friday: 08:00/17:00

This position is ideal for individuals who enjoy customer interaction and feel comfortable recommending additional or alternative options when relevant. Any level of sales experience is welcome.

Key Responsibilities

• Handle inbound calls and customer inquiries
• Provide professional guidance on cruise packages and destinations
• When appropriate, offer package upgrades or alternative options
• Deliver pre-booking and post-booking customer support
• Assist travel agencies with booking management
• Inform customers about documentation, prices, ships, destinations and related topics

Ideal Candidate Profile

• Any background in sales (retail, call centre, tourism, e-commerce, etc.)
• Strong communication and interpersonal skills
• Attention to detail and a problem-solving approach
• Comfortable using digital tools
• Ability to manage multiple tasks