Jobs in Getafe, España

Capitole Consulting is expanding, and we want you to be part of it!

Are you a passionate IT Support Azure Specialist? We have an exciting opportunity to lead and empower a multicultural team!

Experience :

• 2 years of experience in Service Desk / Service Operation activities.

Skills :

• Help Desk, Expert.
• Incident and Service Request Management, Expert.
• Experience working with 3rd party software vendors.
• Experience with Cloud Environment / Infrastructure (Azure preferred).
• Basic experience with cloud-based Visualization tools (e.g., Tableau, DataIKU).
• Basic experience with Cloud-based Analytics tools (e.g., HDI R, HDI Spark, Data Bricks).
• Monitoring and logging experience (Azure Monitor, Log Analytics, Application Insights).

Additional skills include basic experience with big data compute tools (e.g., Data Science VMs, WebApps).

Responsibilities :

• Serve as the primary contact for user questions and incident reporting.
• Ensure smooth incident and service request processing.
• Record, categorize, and evaluate incidents, escalating when necessary.
• Analyze root causes and workarounds.
• Track and resolve first-level incidents; escalate unresolved issues.
• Coordinate with second-level support and vendors.
• Monitor incidents, communicate solutions, and verify with users.
• Prioritize and fulfill service requests, informing users accordingly.

Others :

• Advise end users on hardware and software usage.
• Consult with Service / Application Owners.
• Manage user credentials and accounts.
• Monitor and report on service performance, capacity, and quality.
• Implement measures for recurring incidents and manage logs.
• Stay updated on new technologies for continuous improvement.

Technical Knowledge / Responsibilities :

• Knowledge of Microsoft Azure Platform, ADLS Gen2, Windows / Linux VMs.
• Experience with Azure AD, Networking, Databricks, ADF, DevOps, Infrastructure as Code, containers, and automation scripting.

Similar Experience :

Location : FULL REMOTE

Schedule :

Flexible, with Friday as an intensive day.

Benefits :

• Monthly team follow-ups.
• Teleworking and flexible hours.
• Full private medical insurance.
• Flexible remuneration options.
• Access to WELLHUB and employee discounts.

Team & Culture :

• Bi-monthly team building events, summer party, Christmas dinner.
• Sponsored football team.
• Knowledge-sharing communities.
• Join a passionate team eager to meet you!

Discover what others say about us. Send us your profile — we look forward to meeting you!

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