Cloud IT Support

Capitole; Madrid; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Capitole Consulting is seeking an IT Support Azure Specialist to join their multicultural team. This role involves managing incidents, providing user support, and ensuring service request efficiency. Ideal candidates will have at least 2 years of experience in service operations and a strong understanding of Azure and related tools. Enjoy flexible working hours, full remote options, and comprehensive benefits including private medical insurance and employee discounts.

Servicios

Monthly team follow-ups

Teleworking and flexible hours

Full private medical insurance

Flexible remuneration options

Access to WELLHUB and employee discounts

Bi-monthly team building events

Sponsored football team

Knowledge-sharing communities

Formación

• 2 years of experience in Service Desk / Service Operation activities.
• Experience working with 3rd party software vendors.
• Basic experience with big data compute tools.

Responsabilidades

• Serve as the primary contact for user questions and incident reporting.
• Ensure smooth incident and service request processing.
• Monitor incidents, communicate solutions, and verify with users.

Conocimientos

Help Desk

Incident and Service Request Management

Cloud Environment / Infrastructure

Monitoring and logging

Herramientas

Azure

Tableau

DataIKU

HDI R

HDI Spark

Data Bricks

Descripción del empleo

Capitole Consulting is expanding, and we want you to be part of it!

Are you a passionate IT Support Azure Specialist? We have an exciting opportunity to lead and empower a multicultural team!

Experience :

• 2 years of experience in Service Desk / Service Operation activities.

Skills :

• Help Desk, Expert.
• Incident and Service Request Management, Expert.
• Experience working with 3rd party software vendors.
• Experience with Cloud Environment / Infrastructure (Azure preferred).
• Basic experience with cloud-based Visualization tools (e.g., Tableau, DataIKU).
• Basic experience with Cloud-based Analytics tools (e.g., HDI R, HDI Spark, Data Bricks).
• Monitoring and logging experience (Azure Monitor, Log Analytics, Application Insights).

Additional skills include basic experience with big data compute tools (e.g., Data Science VMs, WebApps).

Responsibilities :

• Serve as the primary contact for user questions and incident reporting.
• Ensure smooth incident and service request processing.
• Record, categorize, and evaluate incidents, escalating when necessary.
• Analyze root causes and workarounds.
• Track and resolve first-level incidents; escalate unresolved issues.
• Coordinate with second-level support and vendors.
• Monitor incidents, communicate solutions, and verify with users.
• Prioritize and fulfill service requests, informing users accordingly.

Others :

• Advise end users on hardware and software usage.
• Consult with Service / Application Owners.
• Manage user credentials and accounts.
• Monitor and report on service performance, capacity, and quality.
• Implement measures for recurring incidents and manage logs.
• Stay updated on new technologies for continuous improvement.

Technical Knowledge / Responsibilities :

• Knowledge of Microsoft Azure Platform, ADLS Gen2, Windows / Linux VMs.
• Experience with Azure AD, Networking, Databricks, ADF, DevOps, Infrastructure as Code, containers, and automation scripting.

Similar Experience :

Location : FULL REMOTE

Schedule :

Flexible, with Friday as an intensive day.

Benefits :

• Monthly team follow-ups.
• Teleworking and flexible hours.
• Full private medical insurance.
• Flexible remuneration options.
• Access to WELLHUB and employee discounts.

Team & Culture :

• Bi-monthly team building events, summer party, Christmas dinner.
• Sponsored football team.
• Knowledge-sharing communities.
• Join a passionate team eager to meet you!

Discover what others say about us. Send us your profile — we look forward to meeting you!

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