Director Of Network & Innovation

buscojobs España; Islas Baleares; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading luxury travel company is seeking an Operations Manager to enhance client experiences and manage logistics. This full-time role involves coordinating with suppliers, ensuring high standards, and supporting directors in a fast-paced environment. Ideal candidates will have experience in luxury travel and be fluent in English and Spanish.

Formación

• Minimum 3 years of experience in luxury travel, hospitality, or event planning.
• Fluent in English and Spanish; additional languages are a plus.

Responsabilidades

• Manage operations, logistics, and back-office processes for luxury travel.
• Ensure seamless execution of bespoke travel experiences and events.
• Support Directors with daily operational tasks and client requests.

Conocimientos

Multitasking

Attention to Detail

Client Experience Management

Descripción del empleo

Type of Contract : Full-Time

Working from home (Spanish based, Barcelona or Madrid)

Monday to Friday

In high season (June to September) it might be required occasionally to assist with urgent matters on weekends.

This person will play a central part in driving our mission to redefine luxury travel and set the tone for our company’s journey. Working closely with the Director of Spain, you will drive the growth of the business by managing operations, logistics, and back-office processes, while ensuring the seamless execution of bespoke travel experiences and events. You will build strong relationships with our exclusive network of partners and suppliers, ensuring every detail reflects our high standards of excellence. The ideal candidate thrives in a fast-paced environment, excels at multitasking, has a keen eye for detail, and is passionate about delivering exceptional client experiences.

I) Customer Care and Travel Quality Management (April to October)

Ensuring all ground suppliers, villa managers, and hotels are well informed about clients’ specific details, such as dietary requirements and special occasions.

Going the extra mile by adding thoughtful touches like welcome cards, birthday surprises, and additional amenities to enhance their experience.

Reconfirming key services in itineraries previously arranged and booked by Travel Designers.

Coordinating with all ground teams to ensure smooth execution of complex or tricky client services.

II) Admin, Account Management, and Product Development (November to March)

Supporting the Directors with daily operational tasks.

Uploading, maintaining, and updating supplier information (services, experiences, and villas) and their prices in the back office and company software.

Responding promptly to client and agent requests, providing timely support and information.

Minimum 3 years of experience in luxury travel, hospitality, or event planning, ideally in operations or client services.

Fluent in English and Spanish; additional languages (e.g., French, Italian, German) are a plus.