Salesforce Tech Lead

Crown Equipment Corporation; Torrejón de Ardoz; A distancia; USD 51.000 - 117.000; Jornada completa

Descripción de la vacante

Crown Equipment Corporation is seeking a Manager of CRM, Systems and Tools to lead their Salesforce CRM initiatives. This remote role involves overseeing a team, ensuring optimal use of Salesforce, and aligning CRM strategies with business objectives. The successful candidate will have strong Salesforce knowledge and project management skills, contributing to a fast-paced and collaborative environment.

Servicios

Unlimited personal time off

Quarterly company-wide day off for self-care

16 weeks paid parental leave

Mental health support services

Stock options

Home office budget & IT equipment

Budget for local in-person social events

Formación

• Strong knowledge of Salesforce CRM components.
• Proven experience in a leadership role managing a CRM team.
• Excellent project management skills.

Responsabilidades

• Oversee administration and optimization of the Salesforce platform.
• Develop and implement CRM policies to support business goals.
• Lead and mentor a team of CRM administrators and developers.

Conocimientos

Salesforce CRM

Project Management

Leadership

Business Understanding

Educación

Salesforce Administrator Certification

Sales Cloud Consultant Certification

Platform App Builder Certification

Descripción del empleo

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as Manager of CRM, Systems and Tools within our Revenue Operations team. The successful candidate will be responsible for overseeing our Salesforce CRM system, ensuring its optimal use to drive sales initiatives. This role involves managing a team of CRM specialists and collaborating with various departments to align our CRM strategy with business goals in a fast-paced environment.

What you bring

• Strong knowledge of Salesforce CRM and its various components (Sales Cloud, CPQ, Service Cloud, Marketing Cloud, etc.)
• Salesforce Administrator, Sales Cloud Consultant, and Platform App Builder Certification required; Business Analyst, Platform Developer I Certification is a plus.
• Excellent project management skills with the ability to handle multiple projects simultaneously.
• Proven experience in a leadership role, managing a team of CRM professionals.
• Solid business understanding with the ability to translate business needs into specific requirements.
• Proven ability to work in a fast-paced, global environment with multiple priorities, requiring strong project management and decision-making skills. Hands-on approach required.
• Strong personal accountability and alignment with Remote's values.

Key Responsibilities

• Oversee the administration, configuration, and optimization of the Salesforce platform.
• Develop and implement CRM policies, procedures, and best practices to support GTM goals.
• Establish, design, and enforce Salesforce governance policies and best practices to promote sustainable and scalable solutions.
• Ensure adherence to best practices for Salesforce development, including code reviews and version control.
• Maintain documentation related to Salesforce configuration, processes, and changes.
• Lead, mentor, and develop a team of CRM administrators and developers, fostering a collaborative and high-performance work environment.
• Foster an agile, structured, and collaborative working environment, promoting continuous improvement and innovation.
• Assess team capacity and allocate resources effectively to ensure balanced workloads and timely completion of tasks.
• Prioritize and assign projects and tasks based on business needs, team members' strengths, and development areas.
• Monitor progress and adjust assignments as necessary to manage peak periods and meet project deadlines.

Integration and Process Improvement

• Translate business requirements into scalable technical solutions.
• Identify and implement process improvements to enhance CRM functionality and user experience.
• Engage in iterative processes to understand user needs, define problems, ideate solutions, prototype, and test enhancements.
• Lead projects to integrate Salesforce with other systems and tools, such as marketing automation platforms, customer support systems, and data analytics tools.
• Collaborate with IT and other departments to ensure seamless integration and data flow between Salesforce and other business applications.

Practicals

• You'll report to : Director, Revenue Operations Processes & Systems
• Team : Revenue Operations
• Location : EMEA, Central America
• Start date : As soon as possible

Remote Compensation Philosophy

Remote's goal is to ensure fair, unbiased compensation and equity pay along with competitive benefits in all locations where we operate. We do not support or encourage cheap-labor practices and ensure to pay above local in-location rates. We aim to support global talent-hiring and bring local wealth to developing countries.

The base salary range for this full-time position is $51,700 USD to $116,350 USD. The actual pay depends on factors such as location, skills, experience, training, and market conditions. The salary range may be subject to change.

Application process

• Interview with recruiter
• Interview with future manager
• Interview with Salesforce Team and Salesforce Exercise discussion
• Interview with VP of Revenue Operations
• Work from anywhere
• Unlimited personal time off (minimum 4 weeks)
• Quarterly company-wide day off for self-care
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces

How you'll plan your day (and life)

We work asynchronously at Remote, allowing you to plan your schedule around your life. You will be empowered to take ownership and be proactive. Your work-life balance is valued, and you are encouraged to prioritize yourself and your family, fitting work around your needs.

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