Customer Success jobs in Canada
Hands-On Customer Success Lead | Team & Key Accounts
Snatch UP Jobs
Remote Digital Touch Customer Success Manager, Healthcare SaaS
RLDatix
Regulatory Labeling Manager (NA and LATAM Only)
Syneos Health, Inc.
Clinical Scientist - Clinical Surveillance & Training (Clinical Psychologist/Neuropsychologist)
Syneos Health, Inc.
Head of Customer Success & Strategic Growth
Jumbo Interactive Limited
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Medium
Customer Success Manager - Healthcare SaaS (Hybrid/Remote)
RLDatix
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Bizzabo
AI-Driven CS Manager - Agency Partnerships (Remote)
Vendasta Technologies
Remote Customer Success Manager, Healthcare Marketing
Ekwa Marketing Inc.
Client Experience & Adoption Specialist
Cliniconex
Healthcare SaaS CSM | Remote/Hybrid | Driving Adoption
RLDatix
Remote Web Design & UX Success Manager
Terracor Business Solutions
Customer Success Manager
Schneider Electric North America
Hands-On Customer Success Lead | Team & Key Accounts
Job summary
A rapidly growing technology company in Kitchener, Canada is seeking a Customer Success Team Leader to manage and mentor the US Customer Success team. In this hands-on role, you will ensure successful onboarding, training, and account health while acting as the primary escalation point for customer issues. Ideal candidates will have experience in managing customer-facing teams and possess excellent communication skills. A background in Architecture, Design, or PropTech is preferred, along with additional language skills.
Qualifications
- Proven experience managing or mentoring customer-facing teams while carrying your own book of business.
- Excellent written and verbal communication skills in English.
- Highly organized, detail-oriented, and proactive in problem-solving.
Responsibilities
- Manage, mentor, and support Customer Success Managers in their daily work.
- Act as the primary escalation point for customer issues and requests.
- Ensure consistent execution of onboarding, training, and support processes.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.