Enterprise Customer Success Lead — ESG & Platform Growth

Diagram; Montreal (administrative region); On-site; CAD 70,000 - 90,000; Full time

Job summary

A software company focused on customer success is seeking a driven Customer Success Manager to manage enterprise customer relationships in Montreal. The role involves partnering with customers to define success, leading renewal and expansion efforts, and collaborating with internal teams. Ideal candidates have 3+ years in Customer Success, strong analytical skills, and are bilingual in English and another language. Flexible schedules and participation in the company's mission to enhance sustainability through ESG solutions are also offered.

Benefits

Flexible schedules

Stock option plan

Qualifications

• 3+ years of experience in Customer Success or Account Management.
• Ability to independently prioritize and manage a large workload.
• Experience in the startup or SaaS industry preferred.

Responsibilities

• Establish success metrics and objectives with enterprise-level customers.
• Collaboration with cross-functional teams for customer success.
• Lead customer renewal and expansion efforts effectively.

Skills

Customer empathy

Strong communication skills

Analytical approach

Bilingualism (English + French, Spanish, or German)

Project management

Job description

A software company focused on customer success is seeking a driven Customer Success Manager to manage enterprise customer relationships in Montreal. The role involves partnering with customers to define success, leading renewal and expansion efforts, and collaborating with internal teams. Ideal candidates have 3+ years in Customer Success, strong analytical skills, and are bilingual in English and another language. Flexible schedules and participation in the company's mission to enhance sustainability through ESG solutions are also offered.