Customer Success Manager - Healthcare SaaS (Hybrid/Remote)

RLDatix; Canada; Hybrid; CAD 109,000 - 151,000; Full time

Job summary

A leading healthcare technology company is seeking a Customer Success Manager for North America. This remote or hybrid role is vital for ensuring that healthcare organizations maximize their value from innovative software solutions. Key responsibilities include building long-term relationships with clients, managing communications, and driving customer satisfaction through data-driven insights. The ideal candidate will have over 3 years of experience in a Customer Success position within a Healthcare SaaS environment and possess strong relationship-building skills.

Benefits

Health insurance

Dental insurance

Vision insurance

401K

Paid time off

Paid holidays

Qualifications

• 3+ years of experience in a Customer Success role within a Healthcare SaaS company.
• Proven success in managing customer engagement and optimizing outcomes.
• Ability to travel across North America as needed.

Responsibilities

• Build and maintain trusted customer relationships.
• Develop and manage customer success plans.
• Measure and analyze customer satisfaction metrics.
• Proactively communicate with customers tailored to their needs.
• Drive adoption with data insights and best practices.
• Manage the renewal process by monitoring client health.

Skills

Customer Success management

Data analysis

Relationship building

Healthcare SaaS

Customer engagement

Job description

A leading healthcare technology company is seeking a Customer Success Manager for North America. This remote or hybrid role is vital for ensuring that healthcare organizations maximize their value from innovative software solutions. Key responsibilities include building long-term relationships with clients, managing communications, and driving customer satisfaction through data-driven insights. The ideal candidate will have over 3 years of experience in a Customer Success position within a Healthcare SaaS environment and possess strong relationship-building skills.