Customer Success Manager

IrisCX; Remote; CAD 80,000 - 100,000; Full time

Job summary

A growing tech company located in Calgary, Alberta is in need of a Customer Success Manager to manage enterprise accounts and ensure customer satisfaction. This role requires strong communication skills and a flexible approach to problem-solving. You will provide training, conduct interviews for feedback, and manage inbound support requests to enhance customer experiences. The company offers competitive salary, unlimited vacation policy, and full medical coverage, with a remote working option available for those in specific time zones.

Benefits

Competitive salary

Unlimited vacation policy

Full medical coverage

Employee stock option plan

Wellness spending allowance

Company issued laptop

Qualifications

• 2 years of experience in a Customer Success role.
• Experience with SaaS products in a startup environment.
• Experience with enterprise (B2B) customers.

Responsibilities

• Manage 8 to 12 enterprise accounts for growth and success.
• Conduct customer interviews for feedback and improvement.
• Provide training and coaching to clients.
• Support new clients during trial periods.
• Resolve support requests and escalate where needed.
• Contribute to team and company objectives.

Skills

Customer account management

Problem-solving

Excellent communication skills

Flexibility

Team collaboration

Job description

About The Job

We’re looking for an engaging and creative Customer Success Manager to help us demonstrate the value of what we’re creating to new and existing customers. If you enjoy having a diverse workload, managing enterprise accounts, and collaborating with customers and team members, this might be the role for you.

What you’ll be doing

• Own 8 to 12 enterprise accounts to ensure growth, value creation, and ongoing success.
• Perform customer interviews to get feedback and find areas for improvement.
• Provide training and coaching to clients.
• Actively work with new clients during their Proof of Concept (trial) periods to ensure successful product launches and create demonstrable value for our clients.
• Engage and manage inbound support requests, resolve issues and concerns where possible, and elevate to management as needed.
• Meaningfully contribute to team and company objectives and key results.

Your background

• 2 years of experience working in a Customer Success role.
• 2 years of experience in a startup environment with a SaaS product.
• Experience working with enterprise (B2B) customers.
• A creative self-starter who is flexible and tenacious.
• Excellent communication skills and a high degree of reliability.
• A passion for digging in and solving problems.

Benefits

• Competitive salary.
• Work from anywhere (as long as it’s in the Pacific or Mountain time zones).
• Unlimited vacation policy.
• Full medical coverage.
• Company issued laptop, equipment.
• Wellness spending allowance and phone stipend.
• Employee stock option plan.