Remote Customer Success Manager, Healthcare Marketing

Ekwa Marketing Inc.; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading marketing firm is seeking a Customer Success Manager to support healthcare clients in understanding their marketing performance. You will assist senior managers, manage client relations, track campaign progress, and identify opportunities for improvement. Ideal candidates have 1-3 years of experience in customer success or account management and excellent communication skills. This remote role offers mentorship and a clear growth path within the company.

Qualifications

• 1–3 years of experience in customer success, account management, or client support.
• Excellent written and verbal communication skills are a must.
• Proactive, organized, and detail-oriented attitude is essential.

Responsibilities

• Support senior CSMs in managing client relationships and communication.
• Assist with onboarding new clients and coordinating follow-up actions.
• Prepare performance reports, dashboards, and client updates.

Skills

Customer success management

Communication skills

Detail-oriented

Empathy

Problem-solving

Learning marketing metrics

Remote work comfort

Education

Post-secondary education or equivalent experience

Tools

Google Analytics

CRM systems

Job description

A leading marketing firm is seeking a Customer Success Manager to support healthcare clients in understanding their marketing performance. You will assist senior managers, manage client relations, track campaign progress, and identify opportunities for improvement. Ideal candidates have 1-3 years of experience in customer success or account management and excellent communication skills. This remote role offers mentorship and a clear growth path within the company.