Client Experience & Adoption Specialist

Cliniconex; Ottawa; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A healthcare technology company in Ottawa is seeking a Client Experience Specialist. This role requires ensuring customer success post-onboarding and driving user adoption of tools for healthcare teams. Responsibilities include monitoring usage, conducting business reviews, and identifying at-risk accounts. Ideal candidates will have 2-4 years of experience in Customer Success or Account Management within SaaS. Flexible work model and generous PTO are part of the perks offered.

Benefits

30 Days of Paid Time Off

Flexible Hybrid Work Model

Health & Wellness Budget

Internet Budget

Collaborative Culture

Growth & Development

Day-One Benefits & Flexibility

Qualifications

• 2-4 years of experience in Customer Success or Account Management, specifically within SaaS.
• Comfortable using dashboards to prioritize tasks based on usage data.
• Ability to explain complex concepts simply to busy healthcare professionals.

Responsibilities

• Own the Post-Onboarding Handoff and ensure customer success.
• Monitor usage data and proactively provide training and tips.
• Conduct regular business reviews with key clients to show ROI.
• Identify at-risk accounts and intervene to keep them on track.
• Collaborate with Account Management for upselling and renewals.

Skills

Customer Success

Account Management

Data Analysis

Education Skills

Organizational Skills

Tools

Salesforce

Gainsight

ChurnZero

HubSpot

Job description

A healthcare technology company in Ottawa is seeking a Client Experience Specialist. This role requires ensuring customer success post-onboarding and driving user adoption of tools for healthcare teams. Responsibilities include monitoring usage, conducting business reviews, and identifying at-risk accounts. Ideal candidates will have 2-4 years of experience in Customer Success or Account Management within SaaS. Flexible work model and generous PTO are part of the perks offered.