Enterprise Strategic CSM - Adoption & Growth (Remote)

Medium; Remote; CAD 109,000 - 165,000; Full time

Job summary

A dynamic tech company is looking for a Strategic Customer Success Manager to enhance customer experiences across the EMEA region. This remote position involves developing strategic relationships with large enterprise customers and ensuring product adoption and health. The ideal candidate will have over five years of B2B SaaS customer success experience, strong communication skills, and the ability to manage complex products. Benefits include unlimited PTO, generous education budgets, and private medical insurance.

Benefits

Unlimited PTO policy

Generous budget for equipment and software

Private medical insurance

10-year exercise window for stock options

Qualifications

• At least five years of customer success experience in B2B SaaS.
• Experience with enterprise customers and complex, configurable products.
• Proven ability to communicate complex ideas simply.

Responsibilities

• Develop and maintain strategic relationships with enterprise customers.
• Drive product adoption and ensure customer health.
• Collaborate with cross-functional partners.

Skills

Customer success experience

Strong communication skills

Detail-oriented

Proficiency in handling complex products

Job description

A dynamic tech company is looking for a Strategic Customer Success Manager to enhance customer experiences across the EMEA region. This remote position involves developing strategic relationships with large enterprise customers and ensuring product adoption and health. The ideal candidate will have over five years of B2B SaaS customer success experience, strong communication skills, and the ability to manage complex products. Benefits include unlimited PTO, generous education budgets, and private medical insurance.