Remote Digital Touch Customer Success Manager, Healthcare SaaS

RLDatix; Remote; CAD 80,000 - 100,000; Full time

Job summary

A healthcare technology company is seeking a Customer Success Manager, Digital Touch to enhance customer engagement across North America. This role involves developing automated customer success programs, analyzing engagement data, and optimizing customer interactions. The ideal candidate will possess experience in B2B healthcare SaaS, strong analytical skills, and proficiency in tools like Salesforce. The company offers a comprehensive benefits package and values flexibility and employee wellness.

Benefits

Health insurance

Dental coverage

Vision insurance

401K

Paid time off

Paid holidays

Qualifications

• Previous experience in a Digital Touch Customer Success role, preferably in a B2B healthcare SaaS company.
• Proven success in managing customer engagement across a large portfolio of customers.
• Demonstrated analytical skills to leverage data for customer insights.

Responsibilities

• Utilize customer analytics platforms to analyze health metrics.
• Craft clear messaging across digital channels to enhance customer value.
• Monitor client health and satisfaction to ensure renewal processes.

Skills

Experience in Digital Touch Customer Success

Managing customer engagement

Analytical skills

Knowledge of product adoption

Proficiency in Salesforce Reporting

Collaborative work approach

Willingness to travel

Tools

Salesforce Reporting

Data analytics tools

Microsoft Excel

Job description

A healthcare technology company is seeking a Customer Success Manager, Digital Touch to enhance customer engagement across North America. This role involves developing automated customer success programs, analyzing engagement data, and optimizing customer interactions. The ideal candidate will possess experience in B2B healthcare SaaS, strong analytical skills, and proficiency in tools like Salesforce. The company offers a comprehensive benefits package and values flexibility and employee wellness.