Customer Success jobs in Canada

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. Samsara helps improve safety, efficiency and sustainability of the physical operations that power the global economy, including agriculture, construction, field services, transportation, and manufacturing.

Working at Samsara means helping define the future of physical operations and being on a team shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Samsara’s Global Customer Support (GCS) team is available 24x7x365 to help customers resolve issues. We are the trusted point-of-contact for technical support (e.g., product usage, troubleshooting) and non-technical support (e.g., account administration, order and fulfillment), and we partner closely with cross-functional teams such as Product, R&D, Sales, Success, and Finance to resolve issues and deliver a great customer experience.

The Program Manager will prioritize, implement, and drive transformational projects across the GCS organization. This role requires a passion for aligning leaders on visions, improving processes, and navigating ambiguity to deliver on important initiatives with speed and discipline. Successful candidates have strong analytical business acumen and an insatiable curiosity to understand and improve operations.

This role reports to the Senior Manager of the Support PMO, and will work closely with Support Leadership and cross-functional teams to identify, prioritize, and execute on critical strategic projects such as improving the efficacy of self-service Support, enhancing cross-functional workflows to improve customer experience, and scoping and deploying new technology (e.g., AI, chatbots, CCaaS platform) to drive efficiency.

This is a remote position open to candidates residing in Canada. Relocation assistance will not be provided.

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

• Lead the end-to-end planning, execution, and delivery of complex, cross-functional project portfolios, navigating shifting priorities and adjusting accordingly.
• Leverage business context and stakeholder insights to inform program priorities. Connects cross-functional work to Samsara’s strategic goals.
• Drive stakeholder engagement and communication across all levels, effectively translating strategic vision into actionable plans and ensuring alignment and buy-in from key business partners.
• Own end-to-end outcomes and hold others accountable for commitments, implementing proactive solutions and escalating critical concerns to senior leadership as appropriate.
• Foster a culture of continuous improvement, seeking and offering feedback constructively to promote learning and shared insight. Reflects independently and adjusts ways of working to improve effectiveness.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

• Bachelor’s degree from an accredited university
• 5+ years of project/program management, management consulting, and/or business operations & strategy experience
• Strong communication skills, including the ability to influence and lead complex projects with a wide variety of stakeholders, such as executives, Sales & R&D leaders, and frontline managers
• Demonstrated ability to clearly translate business concepts and requirements to technology teams to deliver effective solutions
• Strong analytical, data-driven, problem-resolution, and decision-making skills

• PMP certification and/or advanced education in Project or Program Management
• Experience driving AI-centric projects
• Experience in a global Customer Support, Product Support, Customer Success, or Customer Operations organization
• Proven track record of building trust delivering results that demonstratively improve the customer experience
• Adaptability, flexibility, and the conviction to “do the right thing” under stress, high tension, and tight deadlines

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.

$97,070 — $125,620 USD

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com or @us-greenhouse-mail.io. For more information regarding fraudulent employment offers, please visit our blog post here.