Customer Success jobs in Canada

Loopio is looking for an experienced, relationship-focused, data-oriented individual who wants to take their career in Customer Success to the next level. In this role, you will own a handful of our largest accounts that are top global brands, deliver an unparalleled customer journey focused on driving value, and develop deep-level relationships that maximize land and expand potential with these accounts. You will join a rapid-growth company with opportunities to accelerate your career.

What You’ll Be Doing

• Manage approximately 10–15 of our largest customers with significant growth potential

• Account mapping and planning of your customers in partnership with the Sales and Account Management teams

• Own outcomes across a portfolio of Loopio’s most strategic Enterprise customers, including renewal strategy in partnership with Account Management, retention risk management, and expansion

• Build and maintain senior-level relationships and multi-threaded engagement across champions, economic buyers, and key stakeholders

• Provide a high level of service and curiosity that enables our customers to maximize their success

• Develop creative strategies to increase customer engagement, drive growth, broaden relationships within each account, and create Loopio advocates

• Research and implement new elements to our customer journey for Enterprise organizations

• Build engaging success plays, email templates, and meeting frameworks to support growth and success of your accounts

• Translate customer needs into structured product feedback (business case, impact, priority)

• Drive internal alignment for escalations and strategic initiatives

• Distill and present insights to internal teams, including senior leadership, on key learnings from working with Enterprise customers

• Your success will be measured by retention and adoption of your customer base, with contributions to qualified expansion opportunities

What You’ll Bring to the Team

• 5+ years of Senior Account Management or Senior Customer Success experience with large Enterprise accounts

• Impeccable written and oral communication skills

• Masterful relationship-building skills

• Proven experience leveraging AI to scale CS impact

• Lead and deliver Executive-level Business Reviews with clear ROI, adoption insights, and growth plan; build multi-year account plans aligned to customer initiatives and Loopio growth goals

• Identify and mitigate churn risk using structured risk frameworks and contribute to continuous process improvements

• Operate as the quarterback across Sales, Support, Product, Implementation, and Leadership for strategic accounts

• Sales-focused, with growth and expansion discussions as part of customer conversations

• Ability to navigate challenging technical conversations with realistic expectations

• Curious and able to uncover new opportunities

• Highly analytical and data-driven decision-maker

• Highly organized with proactive planning

• Results-oriented with clear goals and plans

• Strategic mindset to drive high-level organizational goals

• Experience writing sales proposals or responding to RFPs is a plus

• Demonstrated CS thought leadership and inspirational leadership

• Thrives in challenging environments

Where You’ll Work

• Loopio is a remote-first company with HQ in Canada and global hub regions

• Team members located in Canada (British Columbia and Ontario), the United Kingdom, and India (Gujarat, Maharashtra, Bengaluru)

• Most team members are based in Ontario and British Columbia, working remotely from within a 300km radius of Toronto or Vancouver

• Flexible co-working options in Ontario and British Columbia; in Ontario, a co-working space in Downtown Toronto; in British Columbia, a central Vancouver location

• Collaborate with teams virtually across the UK, India, and North America with core sync hours and focus time

• Asynchronous collaboration is encouraged to support a global team

Why You’ll Love Working at Loopio

• Ongoing feedback and regular 1:1s; performance conversations structured to support growth

• Opportunities to elevate your craft with a dedicated professional mastery allowance for learning support

• Comprehensive health and wellness benefits starting on day 1

• Equipment and home-office support, including a MacBook, monthly phone/internet subsidy, and a work-from-home budget

• A supportive remote-first culture with opportunities for connection

• Participation in town halls, AMA sessions, and quarterly celebrations as a #OneTeam

• Employee resource groups offering year-round learning and connection

• Opportunity to contribute to an award-winning workplace and to make a big impact

Additional Information

• We encourage applicants from all backgrounds and lifestyles to apply; we are an equal opportunity employer