Customer Success jobs in Canada

Application Deadline:

01/15/2026

Address:

411 1st Street SE

Job Family Group:

Customer Solutions

Boldly Grow the Good in Business and Life - Become BMO's next Senior Business Development Manager supporting BrokerEdge clients in making real financial progress. Situated in Calgary Alberta, this position is excellent for an experienced broker channel relationship builder.

Develops and maintains strategic relationships with centres of influence and third parties (e.g. Brokers, Brokerages, Builders and non-BMO Investment Advisor Offices) for designated home financing sales programs and products to. Applies market and industry expertise to deliver a winning customer experience that will grow market share. Identifies share of wallet opportunities and refers business opportunities to key partners.

• Develops home financing sales strategies that achieve profitability objectives.
• Generates new referral relationships and develops new opportunities to grow business results.
• Models effective sales practices and behaviors to build and improve sales capability and enhance sales performance.
• Supports the regional sales programs / products delivery to maximize client opportunities and increase referral volume and deal flow.
• Ensures the delivery of the desired customer experience meets established guidelines.
• Acts as a trusted advisor to assigned referral sources/ groups.
• Influences and negotiates to achieve business objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Assists in the development of strategic plans.
• Identifies emerging issues and trends to inform decision-making.
• Trains and coaches internal and external partners on program / product operational guidelines and regulatory requirements.
• Helps determine business priorities and best sequence for execution of business / group strategy.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Breaks down program performance metrics, and analyzes data and information to provide insights and recommendations.
• Provides support for analysis, forecasting and/or data visualization, ensuring adherence with data governance standards.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Provides input into the planning and implementation of operational programs.
• Identifies where performance improvement is required and works to improve or offboard partnerships.
• Collects documentation for the onboarding and approval of new partnerships.
• Negotiates pricing, underwriting and efficient presentation of applications with brokers, builders and program partners.
• Identifies and escalates any broker / partner behaviour that poses fraud, AML, reputation or other risks.
• Executes work to deliver timely, accurate, and efficient service.
• Builds effective relationships with internal / external stakeholders to deliver the desired customer experience.
• Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
• Monitors and tracks referrals performance, and addresses any issues.
• Ensures alignment between stakeholders.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Conducts independent analysis and assessment to resolve strategic issues.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

• Typically between 5 - 7 years of relevant experience and post‑secondary degree in related field of study or an equivalent combination of education and experience.
• In‑depth knowledge of mortgage programs / products and B2B networks.
• Presentation skills and time management – In‑depth.
• Proven business development success.
• Customer‑oriented; focused on designing and delivering a great customer experience.
• Proactive and collaborative with team members to establish trust and partnerships.
• Committed to building strong internal and customer relationships.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In‑depth.
• Collaboration & team skills - In‑depth.
• Analytical and problem solving skills - In‑depth.
• Influence skills - In‑depth.
• Data driven decision making - In‑depth.

$75,900.00 - $141,900.00

Salaried & Commission

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total‑Rewards

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in‑depth training and coaching, to manager support and network‑building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.