Hands-On Customer Success Lead | Team & Key Accounts

Snatch UP Jobs; Kitchener; On-site; CAD 70,000 - 90,000; Full time

Job summary

A rapidly growing technology company in Kitchener, Canada is seeking a Customer Success Team Leader to manage and mentor the US Customer Success team. In this hands-on role, you will ensure successful onboarding, training, and account health while acting as the primary escalation point for customer issues. Ideal candidates will have experience in managing customer-facing teams and possess excellent communication skills. A background in Architecture, Design, or PropTech is preferred, along with additional language skills.

Qualifications

• Proven experience managing or mentoring customer-facing teams while carrying your own book of business.
• Excellent written and verbal communication skills in English.
• Highly organized, detail-oriented, and proactive in problem-solving.

Responsibilities

• Manage, mentor, and support Customer Success Managers in their daily work.
• Act as the primary escalation point for customer issues and requests.
• Ensure consistent execution of onboarding, training, and support processes.

Skills

Hands-on leadership

Customer management

Communication skills

Operational problem-solving

Job description

A rapidly growing technology company in Kitchener, Canada is seeking a Customer Success Team Leader to manage and mentor the US Customer Success team. In this hands-on role, you will ensure successful onboarding, training, and account health while acting as the primary escalation point for customer issues. Ideal candidates will have experience in managing customer-facing teams and possess excellent communication skills. A background in Architecture, Design, or PropTech is preferred, along with additional language skills.