Healthcare SaaS CSM | Remote/Hybrid | Driving Adoption

RLDatix; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A healthcare technology company is seeking a Customer Success Manager to enhance client satisfaction and retention. This role involves onboarding new clients, driving software usage, and managing relationships. Candidates should have at least 3 years of experience in a Customer Success role within a Healthcare SaaS environment. The position offers flexibility to work hybrid or remote, with a comprehensive benefits package including health insurance and paid time off.

Benefits

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Paid holidays

Qualifications

• 3+ years of experience in a Customer Success role within a Healthcare SaaS company.
• Proven success in managing customer engagement and improving satisfaction metrics.
• In-depth knowledge on leveraging data to drive customer insights.

Responsibilities

• Build and maintain long-term customer relationships.
• Develop and manage success plans in collaboration with the account team.
• Measure and analyze customer satisfaction and identify trends.

Skills

Customer engagement

Data analysis

Relationship building

Collaboration

Job description

A healthcare technology company is seeking a Customer Success Manager to enhance client satisfaction and retention. This role involves onboarding new clients, driving software usage, and managing relationships. Candidates should have at least 3 years of experience in a Customer Success role within a Healthcare SaaS environment. The position offers flexibility to work hybrid or remote, with a comprehensive benefits package including health insurance and paid time off.