AI-Driven CS Manager - Agency Partnerships (Remote)

Vendasta Technologies; Saskatoon; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading AI-driven platform provider in Saskatoon seeks a Customer Success Manager to empower partners through strategic engagement while leveraging AI. In this role, you will oversee onboarding and deliver product recommendations based on partners' needs. The ideal candidate will have 5-7 years of experience in Customer Success and a strong grasp of relevant methodologies. Enjoy perks such as competitive health benefits, flexible working options, and opportunities for growth within a culture that values innovation and respect.

Benefits

Competitive health benefits

Flex time

Annual work-from-anywhere policy

Education reimbursement

Leadership development programs

Daily snacks and catered Friday lunches

Qualifications

• 5–7 years of experience in Customer Success or similar roles
• Deep understanding of channel dynamics and SaaS onboarding practices
• Proven ability to manage escalations and lead feedback conversations

Responsibilities

• Deliver customized onboarding and training experiences
• Provide strategic product recommendations based on partner goals
• Track and improve customer health using AI-based tools
• Build scalable workflows for consistent service delivery
• Leverage AI tools for automating communications and reporting
• Champion feedback loops to influence product innovation

Skills

Customer Success methodologies

Vendasta platform navigation

AI tools for planning and reporting

Effective communication

Education

Bachelor’s degree in Business or Communications

Tools

Salesforce Einstein

Gainsight AI

Job description

A leading AI-driven platform provider in Saskatoon seeks a Customer Success Manager to empower partners through strategic engagement while leveraging AI. In this role, you will oversee onboarding and deliver product recommendations based on partners' needs. The ideal candidate will have 5-7 years of experience in Customer Success and a strong grasp of relevant methodologies. Enjoy perks such as competitive health benefits, flexible working options, and opportunities for growth within a culture that values innovation and respect.