Remote Web Design & UX Success Manager

Terracor Business Solutions; Remote; CAD 80,000 - 100,000; Full time

Job summary

A B2B Solutions Provider seeking a Customer Success Manager - Web to enhance e-commerce services through effective design and UX consulting. The role involves account management, implementing web strategies, and supporting clients in achieving business growth. Ideal candidates should have experience in customer success within the SaaS or e-commerce sectors and strong technical skills, including HTML & CSS. This fully remote position offers competitive salary starting at 40k and a benefits package including profit sharing.

Benefits

Salary negotiation starting at 40k

Profit sharing

Benefits package including paramedical, prescription, dental

Qualifications

• Proven experience in customer success or account management within SaaS/e-commerce.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to balance business objectives with customer needs.
• Self-motivated, organized, managing multiple priorities effectively.

Responsibilities

• Conduct regular account reviews discussing website performance.
• Lead website implementation and optimization projects.
• Identify opportunities for website enhancements and improvements.

Skills

Customer success

Account management

Communication skills

Problem-solving

Technical understanding of SaaS

Self-motivation

HTML & CSS

Understanding UI/UX principles

Tools

MD Bootstrap

Job description

A B2B Solutions Provider seeking a Customer Success Manager - Web to enhance e-commerce services through effective design and UX consulting. The role involves account management, implementing web strategies, and supporting clients in achieving business growth. Ideal candidates should have experience in customer success within the SaaS or e-commerce sectors and strong technical skills, including HTML & CSS. This fully remote position offers competitive salary starting at 40k and a benefits package including profit sharing.