Head of Customer Success & Strategic Growth

Jumbo Interactive Limited; Calgary; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading lottery and fundraising organization in Calgary is searching for a Senior Customer Success Manager. This role will oversee account management and client success initiatives, ensuring program excellence and maximizing fundraising impact. The ideal candidate has extensive experience in customer success and account management, strong leadership skills, and excellent communication abilities. The position comes with a commitment to diversity and employee well-being, alongside opportunities for career growth.

Benefits

Diversity, Equity, and Inclusion commitment

Employee Assistance Program

Career and skills development focus

Qualifications

• Extensive experience in customer success or account management roles.
• Demonstrated leadership skills with a high-performing team track record.
• Proven ability to execute strategic account plans.

Responsibilities

• Lead strategic direction for customer success initiatives.
• Act as primary relationship owner for key partner accounts.
• Collaborate closely with internal teams for program delivery.

Skills

Customer success

Account management

Strong communication

Leadership skills

Financial analysis

Tools

CRM tools

Collaboration tools

Job description

A leading lottery and fundraising organization in Calgary is searching for a Senior Customer Success Manager. This role will oversee account management and client success initiatives, ensuring program excellence and maximizing fundraising impact. The ideal candidate has extensive experience in customer success and account management, strong leadership skills, and excellent communication abilities. The position comes with a commitment to diversity and employee well-being, alongside opportunities for career growth.