Customer Success Manager (Events) — Growth & Renewals

Bizzabo; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading event technology company located in Toronto is looking for a Customer Success Manager to enhance client relationships and ensure satisfaction. The role involves managing a portfolio of 20-40 Corporate and Mid-Market accounts, facilitating contract negotiations, and onboarding new customers. Ideal candidates should have 3-5 years of experience in SaaS customer success and excellent communication skills. Joining this inclusive workplace promises opportunities for growth and advancement.

Qualifications

• 3-5 years of experience in Customer Success, Account Management, or Project Management within a SaaS organization.
• Proven experience in managing the full renewal process, including negotiations and contracting.
• Excellent written and verbal communication skills, particularly in conversational interactions.

Responsibilities

• Act as the primary contact for Corporate & Mid-Market customers.
• Facilitate renewal conversations and drive account growth.
• Onboard new customers and support their events on the platform.

Skills

Customer Success Management

Account Management

Project Management

Communication

Organization

Job description

A leading event technology company located in Toronto is looking for a Customer Success Manager to enhance client relationships and ensure satisfaction. The role involves managing a portfolio of 20-40 Corporate and Mid-Market accounts, facilitating contract negotiations, and onboarding new customers. Ideal candidates should have 3-5 years of experience in SaaS customer success and excellent communication skills. Joining this inclusive workplace promises opportunities for growth and advancement.