Technical Account Manager jobs in United Arab Emirates

Hotel: Dubai Festival City (DXBHB), PO 45777, 45777

Do you see yourself as a Lifeguard Supervisor for InterContinental Hotels Group® at Dubai Festival City?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

Your day- to -day

• Drive Total Revenue (short- and long-term room revenue) by proactively selling to new, existing, and prospective customers in alignment with the sales strategy, negotiating optimal rates to benefit the business.
• Maintain and nurture relationships with in-house guests, tracking all required extensions and ensuring all long-term guests have valid contracts in place as per hotel policy.
• Ensure timely follow-up on invoicing, payments, and the overall billing process in accordance with internal procedures.
• Monitor market pricing trends for both hotel apartments and residential units to remain competitive and responsive to changes.
• Develop in-depth knowledge of the business model, brand positioning, market dynamics, client segments, industry exhibitions, and relevant geographical markets.
• Effectively utilise IHG-approved sales systems and tools such as IBP, Delphi, I-RFP, IHG Merlin, IHG Sales Source, SSP, and IHG Business Club to drive efficiency and ensure transparency in processes.
• Engage regularly with clients through scheduled meetings, site inspections, networking events, and other touchpoints to strengthen relationships and secure new business.
• Conduct thorough market research to identify potential clients, including corporates, travel agents, event planners, and key market sectors.
• Develop and maintain a robust database of leads, prospects, and client contacts to support strategic sales initiatives.
• Collaborate with the Sales & Marketing team to design and execute impactful sales strategies that meet or exceed defined KPIs.
• Generate new business through proactive outreach including cold calls, referrals, and participation in industry-related events.
• Lead site visits and hotel tours, effectively presenting the hotel’s offerings, services, and brand values.
• Contribute to the creation of tailored sales proposals, packages, and promotional campaigns that align with IHG standards and resonate with target audiences.
• Negotiate and secure contracts with a customer-centric approach, ensuring commercially beneficial outcomes for all parties.
• Build and sustain long-term client relationships that result in customer satisfaction, loyalty, and repeat business.
• Stay up to date on industry trends, customer expectations, and competitor activity to support ongoing innovation and performance enhancement.
• Foster internal communication by sharing market intelligence and updates to ensure alignment, collaboration, and effective sales planning across departments.

• A minimum of 1–2 years’ experience in the service or hospitality industry, ideally in Sales &Marketing or a related commercial function.
• A high level of energy, enthusiasm, and results-driven mindset with an eye for quality and customer focus.
• Self-motivated, organised, and collaborative, with a team-oriented approach.
• Fluency in English, both spoken and written.
• Strong interpersonal and communication skills to nurture lasting professional relationships.
• Ambition to grow and eagerness to learn within a global hospitality environment.
• Sound judgement and strong problem-solving skills, with the ability to make considered decisions under pressure.
• Proficiency in Microsoft Office and IHG sales tools.

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.