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Support Engineer jobs in United Arab Emirates

Senior End User Support Engineer

KEOLIS Group

Dubai
On-site
AED 120,000 - 200,000
30+ days ago
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Technical Support Engineer (Emiratised Role)

Hilti Group

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

IT Support Engineer

Kazamer Tax Consultant

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

Senior Technical Support Engineer

Intertec Softwares

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

IT Support Engineer (Cybotic Systems) - Super Bytes

Qureos

Dubai
On-site
AED 120,000 - 200,000
30+ days ago
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School IT Support Engineer: Enabling Modern Learning Tech

Apple School

United Arab Emirates
On-site
AED 120,000 - 200,000
30+ days ago

FEBA Support Engineer

VAM Systems

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

FEBA Support Engineer - Finacle L2/L3, Java & SQL

VAM Systems

Dubai
On-site
AED 120,000 - 200,000
30+ days ago
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Technical Support Engineer: BOQ, Submittals & Docs

Hilti Group

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

Regional Aviation Field Support Engineer

Preligens

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

End-User Tech Support Engineer - Service Desk Pro

enoc

Dubai
On-site
AED 120,000 - 150,000
30+ days ago

Fluent Commerce OMS Support Engineer — Growth & Bonuses

Forsyth Barnes

United Arab Emirates
On-site
AED 120,000 - 200,000
30+ days ago

Desktop Support Engineer — Onsite & Remote IT (Flexible Hours)

Axiom Technologies

Abu Dhabi
On-site
AED 60,000 - 120,000
30+ days ago

End-User IT Support Engineer — Hybrid & Remote Tools

Intertec Softwares Pvt Ltd

Abu Dhabi
On-site
AED 120,000 - 200,000
30+ days ago

Senior End-User Support Engineer: Incident & Request Lead

KEOLIS Group

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

Remote Systems Support Engineer for USV & ROC

Fugro

Dubai
Remote
AED 120,000 - 200,000
30+ days ago

HVAC Sales Support Engineer

Naffco

United Arab Emirates
On-site
AED 120,000 - 200,000
30+ days ago

Senior Sitecore Support Engineer - Arabic Preferred

Marc Ellis

United Arab Emirates
On-site
AED 40,000 - 60,000
30+ days ago

Robotics Support Engineer: Diagnose, Debug and Deploy

Expert Hub Robotics

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

Digital Drilling Support Engineer MWD/LWD – Field Ops

NOV

Abu Dhabi
On-site
AED 60,000 - 120,000
30+ days ago

Field Support Engineer

Preligens

Dubai
On-site
AED 120,000 - 200,000
30+ days ago

Juniper Support Engineer

Manpower Professional

Abu Dhabi
On-site
AED 120,000 - 180,000
30+ days ago

Ultrasound Field Service Engineer - Distributor Support

Siemens Mobility

Dubai
On-site
AED 172,000 - 281,000
9 days ago

IT Engineer: End-User Support & Infrastructure Expert

Halian

Dubai
On-site
AED 120,000 - 200,000
10 days ago

Resident Engineer - Remote Hardware & Firmware Support

Description Canon UK

Dubai
On-site
AED 120,000 - 200,000
10 days ago

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Senior End User Support Engineer
KEOLIS Group
Dubai
On-site
AED 120,000 - 200,000
Full time
30+ days ago

Job summary

A leading technology solutions provider in Dubai is looking for a Senior End User Engineer to manage service incidents and requests. The role requires expertise in troubleshooting computer hardware and software, excellent customer communication skills, and adaptability to changing situations. The ideal candidate will have a Bachelor's degree and relevant certifications. Join our team to contribute to technological advancements and provide top-tier support to users.

Qualifications

  • Experience as End User Support.
  • Familiarity with Windows OS & user interface.
  • Ability to handle asynchronous and multiple chat sessions simultaneously.

Responsibilities

  • Identifying, diagnosing, and resolving level one issues in computer hardware and software.
  • Installing and upgrading hardware & software.
  • Providing general desktop support and project coordination.

Skills

Good verbal & written English communication skills
Customer focus
Problem-solving
Team player
Adaptability to change

Education

Bachelor’s degree
Master's degree in relevant fields

Tools

CompTIA A+/ N+
M365 Identity & Access Management
Intune/MDE/MS SharePoint/Patch Management
Job description

The Senior End User Engineer is responsible for managing the product life cycle of all service-raised incidents (incident control) and all service requests (request control), requiring the use of knowledge management.

Responsibilities
  • The Identifying, diagnosing, and resolving the level one issues in computer hardware and software in a mainframe system such as laptops and PCs
  • Installing and upgrading hardware &software
  • Providing complete assistance while configuring hardware, software, and peripherals of the end users
  • Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
  • Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person
  • Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.
  • Coordinating with the third-party service provider for timely repair of the system under the maintenance agreement warranty
  • Repairing minor flaws in hardware if not covered under the same
  • Supporting and assisting colleagues and working with other support groups and vendors for solving level two issues
  • Developing strategies, assisting with designs and applications, software testing, development, and up gradation with level two support for preventing technical breakdown in future
  • Monitoring and analysing the performance of upgraded system, keeping track of its performance, reliability, risks, and benefits
  • Helping network technicians for creating user end informative materials like brochures and leaflets, updating themselves on the latest IP policies, and other technical controls
  • Helping in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
Key Competencies
  • Good verbal & written English communication skills
  • Good understanding of social media & should have active Social Media presence across key social media channels – TW / FB etc.
  • Has a good understanding of computer fundamentals – Laptop/Desktop hardware
  • Familiarity with Windows OS & user interface
  • Top notch customer focus, chat etiquette and work ethics
  • Ability to handle asynchronous and multiple chat sessions simultaneously
  • Must be a good team player, willing to collaborate and work with peers to achieve common business objectives
  • Adaptable – someone who can deal with ambiguous situations and embrace change
  • Ability to work under pressure with calmness and composure
  • Strong problem-solving and trouble‑shooting skills using operational and diagnostic procedures
  • Technically proficient to be able to understand, isolate the root cause and help resolve the issues reported on Social Media Platforms.
  • Ability to take on shift work, holidays, weekends, and on‑call responsibilities
  • Performed remote support administration via Microsoft Remote Desktop and Microsoft Management Console snap‑ins.
  • Implemented remote desktop software to multiple computer systems at different locations.
Minimum Qualifications

Education

  • Bachelor’s degree
  • Master's degree in relevant fields

Experience

  • Experience as End User Support

Skills / Training

  • Certifications – CompTIA A+/ N+
  • M365 Identity & Access Management
  • Intune/MDE/MS SharePoint/Patch Management
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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