IT Support Engineer (Cybotic Systems) - Super Bytes

Qureos; Dubai; On-site; AED 120,000 - 200,000; Part time

Job summary

A technology company in Dubai is seeking an IT Support Engineer to manage the secure disposal of IT assets, ensure compliance with security policies, and perform troubleshooting on devices. Candidates should have proven IT support experience and strong knowledge of Windows and macOS systems. Industry certifications are a plus. This role offers exposure to dynamic IT operations in a vibrant environment.

Qualifications

• Proven experience in IT support, desktop support, or asset management roles.
• Strong knowledge of Windows OS, macOS, and hardware troubleshooting.
• Ability to handle multiple tasks with attention to detail and accuracy.

Responsibilities

• Perform secure data wiping, formatting, and degaussing of laptops and MacBooks.
• Ensure compliance with data security and asset disposal processes.
• Document and maintain accurate records of processed devices.

Skills

IT support experience

Windows OS knowledge

macOS troubleshooting

Attention to detail

Documentation skills

IT security principles

Education

Industry certifications (CompTIA A+, ITIL, or equivalent)

Tools

Intune/MDM

Asset lifecycle management tools

Job description

Overview

Job Title: IT Support Engineer

Location: MBHQ, Al Asayel Street, Downtown, Dubai

Duration: 3 months with possibility of extension

Business Unit: Technology

Labour Type: Technical

Category: Infrastructure, Cloud, and Platforms

Requirements

• Proven experience in IT support, desktop support, or asset management roles.
• Strong knowledge of Windows OS, macOS, and hardware troubleshooting.
• Familiarity with secure data erasure standards
• Ability to handle multiple tasks with attention to detail and accuracy.
• Good documentation and reporting skills.
• Strong understanding of IT security principles.

Preferred Qualifications

• Experience with Intune/MDM for device management.
• Knowledge of asset lifecycle management tools.
• Industry certifications (CompTIA A+, ITIL, or equivalent) are a plus.

Key Responsibilities

• Perform secure data wiping, formatting, and degaussing of laptops, Surface Pro devices, and MacBooks.
• Ensure compliance with data security and follow the organizational asset disposal process.
• Document and maintain accurate records of all processed devices, including asset tags and device details (S/N, etc.).
• Troubleshoot device related issues during the sanitization process.
• Coordinate with IT Asset Management and Desktop Support teams for tracking and handover of disposed assets.
• Follow company approved tools and methods (e.g., BitLocker, FileVault, third-party wiping utilities).
• Maintain a safe and organized workspace while handling devices.
• Provide periodic status updates and reports on disposal activities.

Description

• Responsible for securely formatting, wiping, and preparing IT assets for disposal while ensuring compliance with data security policies.